Difference between revisions of "Application Troubleshooting"
Jump to navigation
Jump to search
| Line 10: | Line 10: | ||
*[[CareGuide button not available to select]] | *[[CareGuide button not available to select]] | ||
==CHARGE== | ==CHARGE== | ||
| − | |||
| − | |||
*[[Charge not crossing to encounter form]] | *[[Charge not crossing to encounter form]] | ||
*[[E/M Coder Error: Exception Caught WSA..CONNREFUSED...]] | *[[E/M Coder Error: Exception Caught WSA..CONNREFUSED...]] | ||
| + | *[[E/M Coder not available from within the note]] | ||
*[[Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter]] | *[[Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter]] | ||
| + | *[[User unable to add modifier to charge]] | ||
==CHART VIEWER== | ==CHART VIEWER== | ||
*[[ChartViewer Freezes upon Re-connect via RDP]] | *[[ChartViewer Freezes upon Re-connect via RDP]] | ||
| Line 26: | Line 26: | ||
*[[Items adding to favorites without user adding them]] | *[[Items adding to favorites without user adding them]] | ||
==[[Explorer|INTERNET EXPLORER]]== | ==[[Explorer|INTERNET EXPLORER]]== | ||
| + | *[[How can I have multiple IE sessions open on one computer?]] | ||
*[[Why does IE not open a new window?]] | *[[Why does IE not open a new window?]] | ||
| − | |||
==FLOWSHEETS== | ==FLOWSHEETS== | ||
| + | *[[Q: Does a flowsheet have to be "orderable" in order to result an item within it?]] | ||
*[[Q: What's the best way to search for a medication to add it to a flowsheet?]] | *[[Q: What's the best way to search for a medication to add it to a flowsheet?]] | ||
| − | |||
==NOTES, FORMS AND DOCUMENTS== | ==NOTES, FORMS AND DOCUMENTS== | ||
| + | *[[Copy and paste an item in the Form builder workspace changes the item copied from ]] | ||
| + | *[[Form did not change?]] | ||
| + | *[[Font size in a note form section is not displaying correctly.]] | ||
| + | *[[Free text section of note in "greek"]] | ||
| + | *[["History" sections of Note are grayed out on input in V11.1.7]] | ||
| + | *[[HPI forms rendering with patient name when they did not before V11.2 upgrade]] | ||
*[[Max Results for Medcin Findings Search in Note]] | *[[Max Results for Medcin Findings Search in Note]] | ||
| + | *[[Medcin Finding Display Name wont wrap text]] | ||
| + | *[[New note corrupted by "insert dictation marker" statements V11.1.6]] | ||
*[[No note icon attached to the patient on the schedule, but the note is created.]] | *[[No note icon attached to the patient on the schedule, but the note is created.]] | ||
| − | |||
| − | |||
*[[Note displays in chart viewer as UNASSIGNED]] | *[[Note displays in chart viewer as UNASSIGNED]] | ||
*[[Note section missing option to Auto Config]] | *[[Note section missing option to Auto Config]] | ||
| − | *[[ | + | *[[Plan section missing from note output V11.1.6]] |
| + | *[[Renaming the note output ONLY in Note Admin does not carry over to the user facing output]] | ||
| + | *[[tabing through text template inserts five spaces into the text field then moves on]] | ||
*[[Text templates not available in certain note sections]] | *[[Text templates not available in certain note sections]] | ||
| − | *[[ | + | *[[Q: Are there preferences associated with changing Merge Fields for Documents or Text Templates?]] |
| − | |||
| − | |||
| − | |||
*[[Q: Can buttons be added to the NAW?]] | *[[Q: Can buttons be added to the NAW?]] | ||
| + | *[[Q: Can the lines on an amended note be removed from the output?]] | ||
| + | *[[Q: Is it possible to hide the List Header from a Note Output Template?]] | ||
| + | *[[Q: Is it possible to remove text template text from the accumulator? ]] | ||
*[[Q: I've changed the display style for vitals, flowsheets and/or results but why didn't anything happen?]] | *[[Q: I've changed the display style for vitals, flowsheets and/or results but why didn't anything happen?]] | ||
| − | |||
*[[Q: Invalidated note attached to appointment encounter. How to get correct note attached?]] | *[[Q: Invalidated note attached to appointment encounter. How to get correct note attached?]] | ||
| + | *[[Q: Why are some items on a Physical Exam form underlined, while others are not?]] | ||
*[[Q: Why can't some users (all of the same specialty) see certain notes in the note selector?]] | *[[Q: Why can't some users (all of the same specialty) see certain notes in the note selector?]] | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
*[[Q: Why doesn't "prompt user to route for further signature" work?]] | *[[Q: Why doesn't "prompt user to route for further signature" work?]] | ||
| − | |||
*[[Q: Why doesn't the note show that it has been amended once a change has been made?]] | *[[Q: Why doesn't the note show that it has been amended once a change has been made?]] | ||
| − | |||
| − | |||
==ORDERS== | ==ORDERS== | ||
| + | *[[Is it possible to change the default To Be Done Date from "today" to some other option?]] | ||
*[[Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order]] | *[[Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order]] | ||
*[[Unable to see RPL filtering option in ACI - V11.2]] | *[[Unable to see RPL filtering option in ACI - V11.2]] | ||
| − | |||
==PASSWORDS/PRESCRIBING== | ==PASSWORDS/PRESCRIBING== | ||
| Line 79: | Line 79: | ||
==PRINTING== | ==PRINTING== | ||
*[[Auto-print items missing]] | *[[Auto-print items missing]] | ||
| + | *[[Order requisition printing without orders on it]] | ||
*[[Print Preview Settings]] | *[[Print Preview Settings]] | ||
*[[Print Problem List option grayed out]] | *[[Print Problem List option grayed out]] | ||
| − | |||
*[[Unable to change document type for a given output when attempting to print]] | *[[Unable to change document type for a given output when attempting to print]] | ||
==RX== | ==RX== | ||
| − | *[[ | + | *[[Add Med Deferral Reason]] |
*[[Logging of DUR Warnings]] | *[[Logging of DUR Warnings]] | ||
| − | |||
*[[Provider unable to order or renew meds]] | *[[Provider unable to order or renew meds]] | ||
| + | *[[Retail pharmacy wont hold when entered from Rx entry screen]] | ||
*[[Temporary Deferral Completes Medication]] | *[[Temporary Deferral Completes Medication]] | ||
| − | *[[ | + | *[[TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object]] |
| − | *[[ | + | *[[Unable to "edit" some meds]] |
*[[Unable to write a script for a future date in V11.2]] - an example of this would be to print 3-30 day supply scripts for ADD/ADHD medications | *[[Unable to write a script for a future date in V11.2]] - an example of this would be to print 3-30 day supply scripts for ADD/ADHD medications | ||
| Line 96: | Line 96: | ||
*[[TouchWorks Reboot Process]] | *[[TouchWorks Reboot Process]] | ||
==RESULTS== | ==RESULTS== | ||
| + | *[[Missing Lab Results?]] | ||
| + | *[[Newly created vitals panel does not show up in the note output.]] | ||
| + | *[[Result flags grayed out]] | ||
*[[Unable to save or commit an item that is being manually resulted (e.g. urine dip)]] | *[[Unable to save or commit an item that is being manually resulted (e.g. urine dip)]] | ||
| − | |||
*[[Unable to change a result from text to picklist]] | *[[Unable to change a result from text to picklist]] | ||
| − | |||
*[[Verify Patient Result tasks come in assigned to provider “New Results”]] | *[[Verify Patient Result tasks come in assigned to provider “New Results”]] | ||
| − | + | ||
==SCAN== | ==SCAN== | ||
*[[Annotations wont stick]] | *[[Annotations wont stick]] | ||
| + | *[[Batch is locked and the unlock code is unknown]] | ||
*[[Scanned document is visible in the chart viewer but errors when attempting to print]] | *[[Scanned document is visible in the chart viewer but errors when attempting to print]] | ||
| − | |||
==SECURITY== | ==SECURITY== | ||
*[[Granting or Not Granting Enterprise Access]] | *[[Granting or Not Granting Enterprise Access]] | ||
==TASKS== | ==TASKS== | ||
| + | *[[Authorize order task received, but no order to authorize on worklist]] | ||
*[[Missing Tasks]] | *[[Missing Tasks]] | ||
| − | *[[ | + | *[[Sign note task received, but note already signed]] |
| − | |||
*[[Task added to Task Dictionary isnt available to end user]] | *[[Task added to Task Dictionary isnt available to end user]] | ||
| + | *[[Unable to Renew or Renew with Changes from the task]] | ||
*[[Unable to reassign]] | *[[Unable to reassign]] | ||
| − | *[[ | + | *[[Verify Result task wont go away]] |
| − | |||
==USERS== | ==USERS== | ||
*[[User showing in Admin but not TWAdmin]] | *[[User showing in Admin but not TWAdmin]] | ||
Revision as of 18:43, 5 March 2012
ACI
- Missing Tabs
- Q: Is there a way to default a problem as "Acute" when adding it to the problem list, without editing it?
ALERTS (V11.2)
CARBON COPY cc
- carbon copy option is grayed out
- Q: Is it possible to add additional providers to cc in the cc box beyond the options (e.g. current provider, referring provider 1, 2, 3, patient etc...) that are currently available?
CAREGUIDES
CHARGE
- Charge not crossing to encounter form
- E/M Coder Error: Exception Caught WSA..CONNREFUSED...
- E/M Coder not available from within the note
- Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter
- User unable to add modifier to charge
CHART VIEWER
CLINICAL DESKTOP
DRAGON
FAVORITES
INTERNET EXPLORER
FLOWSHEETS
- Q: Does a flowsheet have to be "orderable" in order to result an item within it?
- Q: What's the best way to search for a medication to add it to a flowsheet?
NOTES, FORMS AND DOCUMENTS
- Copy and paste an item in the Form builder workspace changes the item copied from
- Form did not change?
- Font size in a note form section is not displaying correctly.
- Free text section of note in "greek"
- "History" sections of Note are grayed out on input in V11.1.7
- HPI forms rendering with patient name when they did not before V11.2 upgrade
- Max Results for Medcin Findings Search in Note
- Medcin Finding Display Name wont wrap text
- New note corrupted by "insert dictation marker" statements V11.1.6
- No note icon attached to the patient on the schedule, but the note is created.
- Note displays in chart viewer as UNASSIGNED
- Note section missing option to Auto Config
- Plan section missing from note output V11.1.6
- Renaming the note output ONLY in Note Admin does not carry over to the user facing output
- tabing through text template inserts five spaces into the text field then moves on
- Text templates not available in certain note sections
- Q: Are there preferences associated with changing Merge Fields for Documents or Text Templates?
- Q: Can buttons be added to the NAW?
- Q: Can the lines on an amended note be removed from the output?
- Q: Is it possible to hide the List Header from a Note Output Template?
- Q: Is it possible to remove text template text from the accumulator?
- Q: I've changed the display style for vitals, flowsheets and/or results but why didn't anything happen?
- Q: Invalidated note attached to appointment encounter. How to get correct note attached?
- Q: Why are some items on a Physical Exam form underlined, while others are not?
- Q: Why can't some users (all of the same specialty) see certain notes in the note selector?
- Q: Why doesn't "prompt user to route for further signature" work?
- Q: Why doesn't the note show that it has been amended once a change has been made?
ORDERS
- Is it possible to change the default To Be Done Date from "today" to some other option?
- Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order
- Unable to see RPL filtering option in ACI - V11.2
PASSWORDS/PRESCRIBING
PATIENT BANNER
PERSONALIZATION
PHYSICIAN HOMEBASE
PREFERENCES
- Flowsheets are not viewable
- Missing Supervising providers Name on scripts
- Where is DUR Dose Checking
PRINTING
- Auto-print items missing
- Order requisition printing without orders on it
- Print Preview Settings
- Print Problem List option grayed out
- Unable to change document type for a given output when attempting to print
RX
- Add Med Deferral Reason
- Logging of DUR Warnings
- Provider unable to order or renew meds
- Retail pharmacy wont hold when entered from Rx entry screen
- Temporary Deferral Completes Medication
- TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
- Unable to "edit" some meds
- Unable to write a script for a future date in V11.2 - an example of this would be to print 3-30 day supply scripts for ADD/ADHD medications
REBOOTING
RESULTS
- Missing Lab Results?
- Newly created vitals panel does not show up in the note output.
- Result flags grayed out
- Unable to save or commit an item that is being manually resulted (e.g. urine dip)
- Unable to change a result from text to picklist
- Verify Patient Result tasks come in assigned to provider “New Results”
SCAN
- Annotations wont stick
- Batch is locked and the unlock code is unknown
- Scanned document is visible in the chart viewer but errors when attempting to print
SECURITY
TASKS
- Authorize order task received, but no order to authorize on worklist
- Missing Tasks
- Sign note task received, but note already signed
- Task added to Task Dictionary isnt available to end user
- Unable to Renew or Renew with Changes from the task
- Unable to reassign
- Verify Result task wont go away