Application Troubleshooting

ACI

• Missing Tabs
• Q: Is there a way to default a problem as "Acute" when adding it to the problem list, without editing it?
• Q: What are the blue HCC icons that appear when I am searching the master problem dictionary in the ACI?
• Q: Why are some medications bolded in the ACI?
• Q: Why are some medications in italics?

ALERTS (V11.2)

• Allergy Status - Documenting NKAs does not clear the allergy Alert

CARBON COPY cc

• carbon copy option is grayed out
• Q: Is it possible to add additional providers to cc in the cc box beyond the options (e.g. current provider, referring provider 1, 2, 3, patient etc...) that are currently available?

CAREGUIDES

• CareGuide button not available to select
• Q: How do I Remove Items from a CareGuide Template?
• Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on?
• Q: How is the preference "Patient Education" used and what is it's behavior?

CHARGE

• Charge not crossing to encounter form
• E/M Coder Error: Exception Caught WSA..CONNREFUSED...
• E/M Coder not available from within the note
• Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter
• User unable to add modifier to charge

CHART VIEWER

• ChartViewer Freezes upon Re-connect via RDP
• Chart viewer unassigned items

CLINICAL DESKTOP

• Missing Floating Toolbar
• Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?

DRAGON

• Sections of the dictated text are blacked out

FAVORITES

• Favorites and Quicklist items not holding
• Items adding to favorites without user adding them

INTERNET EXPLORER

• How can I have multiple IE sessions open on one computer?
• Why does IE not open a new window?

FLOWSHEETS

• Flowsheets are not viewable?
• Q: Does a flowsheet have to be "orderable" in order to result an item within it?
• Q: Can anyone explain how I might cite in UNSOLICITED, interfaced results into Flowsheets?
• Q: What's the best way to search for a medication to add it to a flowsheet?
• Q: Why should I link problems to a flowsheet?

NOTES, FORMS AND DOCUMENTS

Document Types

• Document security is on, but not working properly
• No note icon attached to the patient on the schedule, but the note is created.
• Note icon in schedule does not show check mark, even though note has been signed and finalized.
• Note displays in chart viewer as UNASSIGNED
• Q: Why doesn't "prompt user to route for further signature" work?
• Q: Why are document types missing from the document type dictionary even though end users can see the note templates attached to those document types?

Miscellaneous

• Q: Are there preferences associated with changing Merge Fields for Documents or Text Templates?

NAW

• Q: Can buttons be added to the NAW?

Noteforms

• Copy and paste an item in the Form builder workspace changes the item copied from
• Form did not change?
• Free text boxes not working, the cursor does not show up
• Free text section of note in "greek"
• HPI forms rendering with patient name when they did not before V11.2 upgrade
• Max Results for Medcin Findings Search in Note
• Medcin Finding Display Name wont wrap text
• Q: Can the lines on an amended note be removed from the output?
• Q: Why are some items on a Physical Exam form underlined, while others are not?
• Q: Why is every control on the page underlined only when form testing?

Note Templates

• "History" sections of Note are grayed out on input in V11.1.7
• Font size in a note form section is not displaying correctly.
• New note corrupted by "insert dictation marker" statements V11.1.6
• Note section missing option to Auto Config
• Plan section missing from note output V11.1.6
• Renaming the note output ONLY in Note Admin does not carry over to the user facing output
• Q: Is it possible to hide the List Header from a Note Output Template?
• Q: Invalidated note attached to appointment encounter. How to get correct note attached
• Q: I've changed the display style for vitals, flowsheets and/or results but why didn't anything happen?
• Q: Why can't some users (all of the same specialty) see certain notes in the note selector?
• Q: Why doesn't the note show that it has been amended once a change has been made?
• Q: Why aren't the vitals pulling to the note input or output?
• Q: Why doesn't the family history, when sorted by Family Member, show on note output appropriately in V11.4.1?

Symptoms

• Q: An error occurs when attempting to add free text options to a drop-down list in note admin and when trying to add additional options to symptom forms in symptom builder

Text Templates

• tabing through text template inserts five spaces into the text field then moves on
• Text templates not available in certain note sections
• Q: Is it possible to remove text template text from the accumulator?

Tips

• Users are able to type directly on a free text box in Note Admin and have that text display to end user and render in accumulator. This could be beneficial when building procedure forms.

ORDERS

• Is it possible to change the default To Be Done Date from "today" to some other option?
• Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order
• Unable to see RPL filtering option in ACI - V11.2

PASSWORDS/PRESCRIBING

• Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds

PATIENT BANNER

• Patient banner

PERSONALIZATION

• User favorites adding automatically

PHYSICIAN HOMEBASE

• HomeBase Timeouts while user is active in TouchWorks

PREFERENCES

• Flowsheets are not viewable
• Missing Supervising providers Name on scripts
• Where is DUR Dose Checking

PRINTING

• Auto-print items missing
• Order requisition printing without orders on it
• Print Preview Settings
• Print Problem List option grayed out
• Unable to change document type for a given output when attempting to print

RX

• Add Med Deferral Reason
• Logging of DUR Warnings
• Provider unable to order or renew meds
• Retail pharmacy wont hold when entered from Rx entry screen
• Temporary Deferral Completes Medication
• TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
• Unable to "edit" some meds
• Unable to write a script for a future date in V11.2 - an example of this would be to print 3-30 day supply scripts for ADD/ADHD medications

REBOOTING

• TouchWorks Reboot Process

RESULTS

• Missing Lab Results?
• Newly created vitals panel does not show up in the note output.
• Result flags grayed out
• Unable to save or commit an item that is being manually resulted (e.g. urine dip)
• Unable to change a result from text to picklist
• Verify Patient Result tasks come in assigned to provider “New Results”

SCAN

• Annotations wont stick
• Batch is locked and the unlock code is unknown
• How can the sequence of folders in 'Filer' be defaulted to alphabetical?
• How do we delete a document in TouchChart that is either a duplicate or a blank document?
• Scanned document is visible in the chart viewer but errors when attempting to print

SECURITY

• Granting or Not Granting Enterprise Access

TASKS

• Authorize order task received, but no order to authorize on worklist
• Missing Tasks
• Sign note task received, but note already signed
• Task added to Task Dictionary isnt available to end user
• Unable to Renew or Renew with Changes from the task
• Unable to reassign
• Verify Result task wont go away

USERS

• User showing in Admin but not TWAdmin

WARNINGS

• This record has been updated by another user. Please cancel your changes and reapply them
• WIP (work in progress) Error