RX Cancel

From Galen Healthcare Solutions - Allscripts TouchWorks EHR Wiki
Jump to: navigation, search

RX Cancel in v11.2


Rx Cancel will allow users to send cancel messages to and receive cancellation messages from pharmacies.

Actions that will trigger a CANRX message message to the pharmacy:

  • Enter in Error
  • Discontinue
  • Order D/C
  • Permanent Deferral


Prescriber determines an RX needs to be cancelled -> Prescriber sends an RX Cancel request to the pharmacy -> (CANRX) ->

Pharmacy receives RX Cancel request -> Pharmacy responds to RX Cancel request with an Approval or Denial -> Provider receives the Approval or Denial response

If a pharmacy doesn't have a Cancel Service level set or doesn't accept cancellation faxes, a Call in Cancel RX task will be generated.