RX Cancel

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RX Cancel in v11.2

Overview

Rx Cancel will allow users to send cancel messages to and receive cancellation messages from pharmacies.

Actions that will trigger a CANRX message message to the pharmacy:

  • Enter in Error
  • Discontinue
  • Order D/C
  • Permanent Deferral

Process

Prescriber determines an RX needs to be cancelled -> Prescriber sends an RX Cancel request to the pharmacy -> (CANRX) ->

Pharmacy receives RX Cancel request -> Pharmacy responds to RX Cancel request with an Approval or Denial -> Provider receives the Approval or Denial response


If a pharmacy doesn't have a Cancel Service level set or doesn't accept cancellation faxes, a Call in Cancel RX task will be generated.