Difference between revisions of "V11 Web Controls"
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===Basics of Web Control Installation=== | ===Basics of Web Control Installation=== | ||
| − | '''Ensure previous versions of the TW Web Controls have been removed (via Control Panel BEFORE installing new ones!''' | + | '''Ensure previous versions of the TW Web Controls have been removed (via Control Panel BEFORE installing new ones)!''' |
*'''Proper installation order:''' | *'''Proper installation order:''' | ||
| + | |||
| + | '''V11.1.X''' | ||
#Confirm Windows Installer 3.1 is installed (necessary for .Net install) | #Confirm Windows Installer 3.1 is installed (necessary for .Net install) | ||
#Microsoft .Net 2.0 SP1 | #Microsoft .Net 2.0 SP1 | ||
#Trust.bat | #Trust.bat | ||
#Visual C++ 2005 Redistributable SP1 | #Visual C++ 2005 Redistributable SP1 | ||
| + | #TouchWorksWebControls.msi | ||
| + | #IDXWebFrameworkControls.msi | ||
| + | |||
| + | '''V11.2.X''' | ||
| + | #Confirm Windows installer 3.1 is installed (necessary for .net install) | ||
| + | #Microsoft .Net 2.0 SP2 and Microsoft .Net 3.5 SP1 | ||
| + | #Trust.bat | ||
| + | #Visual C++ 2005 SP1 and C++ 2008 | ||
#TouchWorksWebControls.msi | #TouchWorksWebControls.msi | ||
#IDXWebFrameworkControls.msi | #IDXWebFrameworkControls.msi | ||
| Line 15: | Line 25: | ||
Verify that each of the above is installed. If a prerequisite is not installed, uninstall all other software found after that on the list. Then start the process again from that item. | Verify that each of the above is installed. If a prerequisite is not installed, uninstall all other software found after that on the list. Then start the process again from that item. | ||
| − | + | ===Troubleshooting Windows Vista .Net Errors:=== | |
| − | Vista can present some unique issues in granting "Full Trust" to .Net 2.0 for trusted sites. Here are some steps that have helped clients- | + | *Vista can present some unique issues in granting "Full Trust" to .Net 2.0 for trusted sites. Here are some steps that have helped clients- |
#Login as an Admin | #Login as an Admin | ||
| − | #Verify correct IE settings | + | #Verify correct IE settings- [http://wiki.galenhealthcare.com/Suggested_IE_Settings_-_V11 Help] |
#Add the TW website to Trusted Sites | #Add the TW website to Trusted Sites | ||
#Turn off User Account Control in Control Panels > Users > Turn User Account Control on/off | #Turn off User Account Control in Control Panels > Users > Turn User Account Control on/off | ||
| − | #Reboot and run "Trust.Bat" | + | #Reboot and run "Trust.Bat" |
| + | ===Advanced Troubleshooting=== | ||
| + | IT personnel, please see [[Troubleshooting Allscripts Web Controls]] | ||
===Pre-installation of Prerequisite Software=== | ===Pre-installation of Prerequisite Software=== | ||
| − | In an upgrade | + | In an upgrade project Windows Installer 3.1, .Net, Trust.bat, and Visual C++ Redistributable(s) can all be run on live end users machines ahead of your go-live. |
===Push Technology Recommendations=== | ===Push Technology Recommendations=== | ||
It is recommended that any push of the Touchworks Web Controls include a step to uninstall the previous version of these controls. | It is recommended that any push of the Touchworks Web Controls include a step to uninstall the previous version of these controls. | ||
Latest revision as of 18:00, 15 April 2012
Allscripts Enterprise EHR v11 Web Controls
Basics of Web Control Installation
Ensure previous versions of the TW Web Controls have been removed (via Control Panel BEFORE installing new ones)!
- Proper installation order:
V11.1.X
- Confirm Windows Installer 3.1 is installed (necessary for .Net install)
- Microsoft .Net 2.0 SP1
- Trust.bat
- Visual C++ 2005 Redistributable SP1
- TouchWorksWebControls.msi
- IDXWebFrameworkControls.msi
V11.2.X
- Confirm Windows installer 3.1 is installed (necessary for .net install)
- Microsoft .Net 2.0 SP2 and Microsoft .Net 3.5 SP1
- Trust.bat
- Visual C++ 2005 SP1 and C++ 2008
- TouchWorksWebControls.msi
- IDXWebFrameworkControls.msi
Troubleshooting:
Verify that each of the above is installed. If a prerequisite is not installed, uninstall all other software found after that on the list. Then start the process again from that item.
Troubleshooting Windows Vista .Net Errors:
- Vista can present some unique issues in granting "Full Trust" to .Net 2.0 for trusted sites. Here are some steps that have helped clients-
- Login as an Admin
- Verify correct IE settings- Help
- Add the TW website to Trusted Sites
- Turn off User Account Control in Control Panels > Users > Turn User Account Control on/off
- Reboot and run "Trust.Bat"
Advanced Troubleshooting
IT personnel, please see Troubleshooting Allscripts Web Controls
Pre-installation of Prerequisite Software
In an upgrade project Windows Installer 3.1, .Net, Trust.bat, and Visual C++ Redistributable(s) can all be run on live end users machines ahead of your go-live.
Push Technology Recommendations
It is recommended that any push of the Touchworks Web Controls include a step to uninstall the previous version of these controls.