Utilizing Super Users

SUPER USER SELECTION PROCESS AND ROLE

Purpose of the Super Users: To provide a support system within the department and are ambassadors and project liaisons of the EHR. Super Users are queried during the build process to provide input on system build decisions. They also assist in validating the current state workflows as well as assist in validating the new electronic workflows. Super Users provide a first point of contact within the department to answer questions. They also are very vital in providing peer to peer support. Super Users will be asked to provide feedback from their department to the EHR Team, both positive and negative feedback.

Selection Criteria: Super Users should be willing participants and selected based on their enthusiasm for technology and ability to relate to their peers, which means they should be approachable. They should also have the ability to dedicate additional time for meetings and training sessions. Individuals in “lead” roles are not always the best choice as they normally have their plates pretty full already.

Selection Process Each Site/Department must identify at least: One Clinical Super User and One Provider Super User (Physician or Mid-level)

Optional SuperUsers from additional roles: Front Desk Super User(s) HIM Super User(s) Revenue Cycle Super User(s)

Manager’s Involvement: Managers are welcome to participate in any and all Super User training and meetings. This participation proves to be beneficial in keeping Managers informed about the project.

Potential Super User Meetings: I. Super User Kick Off II. Involved with Testing III. Specialty specific build decision meetings IV. Weekly Calls (30 min) – Beginning One Week Pre-Go Live V. Additional Training specific to Phase being rolled out VI. Assist with Mock Training VII. Quarterly Super User Training Sessions to train on more advanced features as well as share “tips and tricks” of the system

“EACH OF US CAN MAKE A DIFFERENCE. TOGETHER WE MAKE CHANGE”. Barbara Mikulski