Upgrade Timeline and Dependencies

Upgrade Timeline and Dependencies

The upgrade is divided into Phases. Phase 1 consists of all of the components of Touchworks V11/Allscripts EHR except for V11 note. Your users will be able to go-live on V11 while still using thier V10 note, and V11 note will be configured and rolled out in Phase 2. Below is a rough timeline of what to expect with dependancies in bold.

Initial Engagement with you Account Manager

• Establish Contract
• Health Check - The health check is a process where Allscripts runs some performance tests on your system and reviews you current server environment to ensure that you have the system requirements needed to successfully run V11. The Allscripts resouce completing the Health check will prepare a report that will outline any areas that need to be addressed (if any) before moving forward with the upgrade. If there are action items from the health check, these must be compleated prior to the test upgrade

Customization Review - An allscripts resource will review any customizations that have been built for your system to determine if they are still nessecary in V11 and if so, how to carry them over to your new test system.

• Creation of the SOW (Statement of Work) for the upgrade
• Education Pre-Requisites - Your account manager will provide you with the Allscripts education calender and will encourage you to get sceduled for your pre-requisite training. We reccomend attending your in person education classes within at least a month of your on-site configuration week so that the information is fresh.

Work with your Upgrade Team

• Phase 1
  • Technical Call
  • System Certification
  • Intro Call
  • Tollgate 1 Call
  • Test Upgrade
  • Configuration on-site visit
  • Build/Configuration
  • Testing
  • Phase 1 End User Training
  • Phase 1 Go-Live Planning
  • Phase 1 Go-Live
  • Phase 1 Transiton to Support
• Phase 2
  • Note Configuration (Pilot group)
  • Note Testing (Pilot Group)
  • Note Final Issue Resolution (Pilot Group)
  • Note Go-Live Planning
  • Note Go-Live (Pilot Group)
  • Note Transition to Support
  • Note Roll out to other users.