EEHR Login Window Problems

From Galen Healthcare Solutions - Allscripts TouchWorks EHR Wiki
Revision as of 20:39, 13 September 2012 by Chad.Loseby (talk | contribs) (Created page with "== Symptom == The Enterprise EHR login screen becomes stuck in a loop of opening and closing. == Resolution == # Launch Internet Explorer # Go to "Tools" > "Manage Add-ons"<br>[...")
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Symptom

The Enterprise EHR login screen becomes stuck in a loop of opening and closing.

Resolution

  1. Launch Internet Explorer
  2. Go to "Tools" > "Manage Add-ons"
    EEHR login window loop 01.png
  3. Look for the "IDXHlprObj" class, and ensure it is enabled. If it is disabled, click on the "Enable" button to enable it.
    EEHR login window loop 02.png
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