Difference between revisions of "EEHR Login Window Problems"
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Chad.Loseby (talk | contribs) (Created page with "== Symptom == The Enterprise EHR login screen becomes stuck in a loop of opening and closing. == Resolution == # Launch Internet Explorer # Go to "Tools" > "Manage Add-ons"<br>[...") |
Melanie.Rudd (talk | contribs) |
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== Symptom == | == Symptom == | ||
| − | The | + | The Touchworks EHR login screen becomes stuck in a loop of opening and closing. |
== Resolution == | == Resolution == | ||
| Line 6: | Line 6: | ||
# Go to "Tools" > "Manage Add-ons"<br>[[File:EEHR_login_window_loop_01.png]]<br> | # Go to "Tools" > "Manage Add-ons"<br>[[File:EEHR_login_window_loop_01.png]]<br> | ||
# Look for the "IDXHlprObj" class, and ensure it is enabled. ''If it is disabled'', click on the "Enable" button to enable it.<br>[[File:EEHR login window loop 02.png]]<br> | # Look for the "IDXHlprObj" class, and ensure it is enabled. ''If it is disabled'', click on the "Enable" button to enable it.<br>[[File:EEHR login window loop 02.png]]<br> | ||
| + | # Go to "Tools" > "Internet Options" | ||
| + | # Select the "Advanced" tab, and ensure that the "Enable third party browser extensions" option is checked<br>[[File:EEHR login window loop 03.png]]<br> | ||
Latest revision as of 13:58, 12 February 2014
Symptom
The Touchworks EHR login screen becomes stuck in a loop of opening and closing.
Resolution
- Launch Internet Explorer
- Go to "Tools" > "Manage Add-ons"
- Look for the "IDXHlprObj" class, and ensure it is enabled. If it is disabled, click on the "Enable" button to enable it.
- Go to "Tools" > "Internet Options"
- Select the "Advanced" tab, and ensure that the "Enable third party browser extensions" option is checked
