Difference between revisions of "Display Note Icon on Schedule"
Jerri.cowper (talk | contribs) (New page: Issue: The note icon was inconsistently appearing on the schedule, when the same document type was being selected. At the same time the schedule was not loading properly. The end user w...) |
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| − | Issue: The note icon was inconsistently appearing on the schedule, when the same document type was being selected. At the same time the schedule was not loading properly. The end user was required to change providers on the schedule, then reselect their desired provider in order to get the schedule to load. | + | '''Issue:''' The note icon was inconsistently appearing on the schedule, when the same document type was being selected. At the same time the schedule was not loading properly. The end user was required to change providers on the schedule, then reselect their desired provider in order to get the schedule to load. |
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| − | Resolution: The system had duplicate document types. Although the end user felt confident they were selecting the correct note type, they were in fact not selecting the same document type in the note selector. Once the duplicate document types had the preference setting of showing the note icon on the schedule this resolved the issue. The client ended up going in and making the duplicate document types "inactive". This also solved the issue of the schedule not properly loading. At best guess I am assuming that there was some kind of document type contention going on that was causing the schedule to struggle. | + | '''Note Worthy:''' The schedule was not loading on the same provider the note icons were not appearing. |
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| + | '''Resolution:''' The system had duplicate document types. Although the end user felt confident they were selecting the correct note type, they were in fact not selecting the same document type in the note selector. Once the duplicate document types had the preference setting of showing the note icon on the schedule this resolved the issue. The client ended up going in and making the duplicate document types "inactive". This also solved the issue of the schedule not properly loading. At best guess I am assuming that there was some kind of document type contention going on that was causing the schedule to struggle. | ||
Revision as of 20:46, 20 July 2009
Issue: The note icon was inconsistently appearing on the schedule, when the same document type was being selected. At the same time the schedule was not loading properly. The end user was required to change providers on the schedule, then reselect their desired provider in order to get the schedule to load.
Note Worthy: The schedule was not loading on the same provider the note icons were not appearing.
Resolution: The system had duplicate document types. Although the end user felt confident they were selecting the correct note type, they were in fact not selecting the same document type in the note selector. Once the duplicate document types had the preference setting of showing the note icon on the schedule this resolved the issue. The client ended up going in and making the duplicate document types "inactive". This also solved the issue of the schedule not properly loading. At best guess I am assuming that there was some kind of document type contention going on that was causing the schedule to struggle.