Difference between revisions of "Disconnect Scan Sessions"
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Solution: Log into ADM with system administrator access and select Configure > System Security > Current Users. Select the correct account and hit the disconnect button. | Solution: Log into ADM with system administrator access and select Configure > System Security > Current Users. Select the correct account and hit the disconnect button. | ||
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| + | Back to [[Application Troubleshooting]] | ||
Latest revision as of 16:53, 30 April 2018
Scenario: Scan users are prompted that they have an open session in Allscripts Document Management.
Prerequisite: Scan users are configured without the option "this user may log in to the system using concurrent logins" selected. This setting is found under Configure > System Security > Users > Edit User
Solution: Log into ADM with system administrator access and select Configure > System Security > Current Users. Select the correct account and hit the disconnect button.
Links
Back to Application Troubleshooting