Application Troubleshooting

CHART VIEWER

• ChartViewer Freezes upon Re-connect via RDP
• Chart viewer unassigned items

INTERNET EXPLORER

• Why does IE not open a new window?
• How can I have multiple IE sessions open on one computer?

NOTES AND FORMS

• Max Results for Medcin Findings Search in Note
• No note icon attached to the patient on the schedule, but the note is created.
• Form did not change?

PASSWORDS/PRESCRIBING

• Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds?

PATIENT BANNER

• Patient banner

PERSONALIZATION

• User favorites adding automatically?

PHYSICIAN HOMEBASE

• HomeBase Timeouts while user is active in TouchWorks

PREFERENCES

• Flowsheets are not viewable? Make sure that the user has the General Preference Default Specialty ID has the users specialty defaulted.
• Missing Supervising providers Name on scripts. Make sure that the General Preference Default Supervising Provider ID has a supervising providers name in it (at the user level) AND the Rx Supervision Required box must be checked under the Provider Detail II section of TWUSer Admin.

PRINTING

• Auto-print items missing
• Print Preview Settings

RX

• TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
• Logging of DUR Warnings
• Unable to "edit" some meds? This option is only available if the med is "recorded".

REBOOTING

• TouchWorks Reboot Process

RESULTS

• Unable to save or commit an item that is being manually resulted (e.g. urine dip). Try a different series of clicks (workflow).
• Missing Lab Results?Lab results received on paper, but are not in EMR. Ensure that an order and/or the correct order is in the system for the result to attach to.

TASKS

• Missing Task? Task was sent to directly to a user who did not get it. Make sure the task type is not delegated and if so, train how to "undelegate" tasks before sending them.
• Unable to Renew or Renew with Changes from the task? Send Med Renewal tasks instead.

WARNINGS

• This record has been updated by another user. Please cancel your changes and reapply them