Application Troubleshooting
ACI
- Missing Tabs
- Q: Is there a way to default a problem as "Acute" when adding it to the problem list, without editing it?
ALERTS (V11.2)
CARBON COPY cc
- carbon copy option is grayed out
- Q: Is it possible to add additional providers to cc in the cc box beyond the options (e.g. current provider, referring provider 1, 2, 3, patient etc...) that are currently available?
CAREGUIDES
- CareGuide button not available to select
- Q: How do I Remove Items from a CareGuide Template?
- Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on?
- Q: How is the preference "Patient Education" used and what is it's behavior?
CHARGE
- Charge not crossing to encounter form
- E/M Coder Error: Exception Caught WSA..CONNREFUSED...
- E/M Coder not available from within the note
- Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter
- User unable to add modifier to charge
CHART VIEWER
CLINICAL DESKTOP
- Missing Floating Toolbar
- Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?
DRAGON
FAVORITES
INTERNET EXPLORER
FLOWSHEETS
- Flowsheets are not viewable?
- Q: Does a flowsheet have to be "orderable" in order to result an item within it?
- Q: Can anyone explain how I might cite in UNSOLICITED, interfaced results into Flowsheets?
- Q: What's the best way to search for a medication to add it to a flowsheet?
- Q: Why should I link problems to a flowsheet?
NOTES, FORMS AND DOCUMENTS
Document Types
- Document security is on, but not working properly
- No note icon attached to the patient on the schedule, but the note is created.
- Note displays in chart viewer as UNASSIGNED
- Q: Why doesn't "prompt user to route for further signature" work?
Miscellaneous
NAW
Noteforms
- Copy and paste an item in the Form builder workspace changes the item copied from
- Form did not change?
- Free text boxes not working, the cursor does not show up
- Free text section of note in "greek"
- HPI forms rendering with patient name when they did not before V11.2 upgrade
- Max Results for Medcin Findings Search in Note
- Medcin Finding Display Name wont wrap text
- Q: Can the lines on an amended note be removed from the output?
- Q: Why are some items on a Physical Exam form underlined, while others are not?
- Q: Why is every control on the page underlined only when form testing?
Note Templates
- "History" sections of Note are grayed out on input in V11.1.7
- Font size in a note form section is not displaying correctly.
- New note corrupted by "insert dictation marker" statements V11.1.6
- Note section missing option to Auto Config
- Plan section missing from note output V11.1.6
- Renaming the note output ONLY in Note Admin does not carry over to the user facing output
- Q: Is it possible to hide the List Header from a Note Output Template?
- Q: Invalidated note attached to appointment encounter. How to get correct note attached
- Q: I've changed the display style for vitals, flowsheets and/or results but why didn't anything happen?
- Q: Why can't some users (all of the same specialty) see certain notes in the note selector?
- Q: Why doesn't the note show that it has been amended once a change has been made?
- Q: Why aren't the vitals pulling to the note input or output?
Symptoms
Text Templates
- tabing through text template inserts five spaces into the text field then moves on
- Text templates not available in certain note sections
- Q: Is it possible to remove text template text from the accumulator?
ORDERS
- Is it possible to change the default To Be Done Date from "today" to some other option?
- Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order
- Unable to see RPL filtering option in ACI - V11.2
PASSWORDS/PRESCRIBING
PATIENT BANNER
PERSONALIZATION
PHYSICIAN HOMEBASE
PREFERENCES
- Flowsheets are not viewable
- Missing Supervising providers Name on scripts
- Where is DUR Dose Checking
PRINTING
- Auto-print items missing
- Order requisition printing without orders on it
- Print Preview Settings
- Print Problem List option grayed out
- Unable to change document type for a given output when attempting to print
RX
- Add Med Deferral Reason
- Logging of DUR Warnings
- Provider unable to order or renew meds
- Retail pharmacy wont hold when entered from Rx entry screen
- Temporary Deferral Completes Medication
- TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
- Unable to "edit" some meds
- Unable to write a script for a future date in V11.2 - an example of this would be to print 3-30 day supply scripts for ADD/ADHD medications
REBOOTING
RESULTS
- Missing Lab Results?
- Newly created vitals panel does not show up in the note output.
- Result flags grayed out
- Unable to save or commit an item that is being manually resulted (e.g. urine dip)
- Unable to change a result from text to picklist
- Verify Patient Result tasks come in assigned to provider “New Results”
SCAN
- Annotations wont stick
- Batch is locked and the unlock code is unknown
- How can the sequence of folders in 'Filer' be defaulted to alphabetical?
- How do we delete a document in TouchChart that is either a duplicate or a blank document?
- Scanned document is visible in the chart viewer but errors when attempting to print
SECURITY
TASKS
- Authorize order task received, but no order to authorize on worklist
- Missing Tasks
- Sign note task received, but note already signed
- Task added to Task Dictionary isnt available to end user
- Unable to Renew or Renew with Changes from the task
- Unable to reassign
- Verify Result task wont go away