Application Troubleshooting

ACI

• Missing Tabs

CHART VIEWER

• ChartViewer Freezes upon Re-connect via RDP
• Chart viewer unassigned items

CLINICAL DESKTOP

• Missing Floating Toolbar

INTERNET EXPLORER

• Why does IE not open a new window?
• How can I have multiple IE sessions open on one computer?

NOTES AND FORMS

• Max Results for Medcin Findings Search in Note
• No note icon attached to the patient on the schedule, but the note is created.
• Form did not change?
• Font size in a note form section is not displaying correctly.
• Note displays in chart viewer as UNASSIGNED

PASSWORDS/PRESCRIBING

• Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds

PATIENT BANNER

• Patient banner

PERSONALIZATION

• User favorites adding automatically

PHYSICIAN HOMEBASE

• HomeBase Timeouts while user is active in TouchWorks

PREFERENCES

• Flowsheets are not viewable
• Missing Supervising providers Name on scripts
• Where is DUR Dose Checking

PRINTING

• Auto-print items missing
• Print Preview Settings

RX

• TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
• Logging of DUR Warnings
• Unable to "edit" some meds
• Provider unable to order or renew meds
• Temporary Deferral Completes Medication
• Add Med Deferral Reason

REBOOTING

• TouchWorks Reboot Process

RESULTS

• Unable to save or commit an item that is being manually resulted (e.g. urine dip)
• Missing Lab Results?
• Unable to change a result from text to picklist

SECURITY

• Granting or Not Granting Enterprise Access

TASKS

• Missing Tasks
• Unable to Renew or Renew with Changes from the task
• Verify Result task wont go away

WARNINGS

• This record has been updated by another user. Please cancel your changes and reapply them