Difference between revisions of "Application Troubleshooting"
Jump to navigation
Jump to search
Line 12: | Line 12: | ||
<br> | <br> | ||
*[[Max Results for Medcin Findings Search in Note]] | *[[Max Results for Medcin Findings Search in Note]] | ||
− | *[[No note icon]] attached to the patient on the | + | *[[No note icon]] attached to the patient on the schedule, but the note is created. |
*[[Form did not change?]] Nothing happens when attempting to switch between the brief and comprehensive version of a form. Check Note Admin to make sure that the two are linked. Also note if the two forms only have subtle differences that might not be obvious. | *[[Form did not change?]] Nothing happens when attempting to switch between the brief and comprehensive version of a form. Check Note Admin to make sure that the two are linked. Also note if the two forms only have subtle differences that might not be obvious. | ||
<br> | <br> |
Revision as of 19:42, 9 June 2010
CHART VIEWER
NOTES AND FORMS
- Max Results for Medcin Findings Search in Note
- No note icon attached to the patient on the schedule, but the note is created.
- Form did not change? Nothing happens when attempting to switch between the brief and comprehensive version of a form. Check Note Admin to make sure that the two are linked. Also note if the two forms only have subtle differences that might not be obvious.
PASSWORDS/PRESCRIBING
PATIENT BANNER
PERSONALIZATION
PHYSICIAN HOMEBASE
PREFERENCES
- Flowsheets are not viewable? Make sure that the user has the General Preference Default Specialty ID has the users specialty defaulted.
- Missing Supervising providers Name on scripts. Make sure that the General Preference Default Supervising Provider ID has a supervising providers name in it (at the user level) AND the Rx Supervision Required box must be checked under the Provider Detail II section of TWUSer Admin.
PRINTING
RX
- TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
- Logging of DUR Warnings
- Unable to "edit" some meds? This option is only available if the med is "recorded".
REBOOTING
RESULTS
- Unable to save or commit an item that is being manually resulted (e.g. urine dip). Try a different series of clicks (workflow).
- Missing Lab Results?Lab results received on paper, but are not in EMR. Ensure that an order and/or the correct order is in the system for the result to attach to.
TASKS
- Missing Task? Task was sent to directly to a user who did not get it. Make sure the task type is not delegated and if so, train how to "undelegate" tasks before sending them.
- Unable to Renew or Renew with Changes from the task? Send Med Renewal tasks instead.
WARNINGS