Application Troubleshooting

ACI

• Missing Tabs
• Q: Is there a way to default a problem as "Acute" when adding it to the problem list, without editing it?
• Q: What are the blue HCC icons that appear when I am searching the master problem dictionary in the ACI?
• Q: Why are some medications bolded in the ACI?
• Q: Why are some medications in italics?
• Q: How can active problems be added without assessing?

ALERTS (V11.2)

• Allergy Status - Documenting NKAs does not clear the allergy Alert

CARBON COPY cc

• carbon copy option is grayed out
• Q: Is it possible to add additional providers to cc in the cc box beyond the options (e.g. current provider, referring provider 1, 2, 3, patient etc...) that are currently available?

CAREGUIDES

• CareGuide button not available to select
• Q: How do I Remove Items from a CareGuide Template?
• Q: We have just started configuring our system, and we are not seeing Careguides as available in the ACI. Were they delivered? Are they Turned on?
• Q: How is the preference "Patient Education" used and what is it's behavior?

CHARGE

• Charge not crossing to encounter form
• E/M Coder Error: Exception Caught WSA..CONNREFUSED...
• E/M Coder not available from within the note
• Med Admin creates a Med Admin Encounter instead of linking to Appointment Encounter
• User unable to add modifier to charge

CHART VIEWER

• ChartViewer Freezes upon Re-connect via RDP
• Chart viewer unassigned items

CLINICAL DESKTOP

• Missing Floating Toolbar
• Q: What is the black and red icon (dollar sign with a line through it) next to the active problem I have just added?
• Can't find a problem that has been entered in error

DRAGON

• Sections of the dictated text are blacked out

FAVORITES

• Favorites and Quicklist items not holding
• Items adding to favorites without user adding them

INTERNET EXPLORER

• How can I have multiple IE sessions open on one computer?
• Why does IE not open a new window?

FLOWSHEETS

• Flowsheets are not viewable?
• Q: Does a flowsheet have to be "orderable" in order to result an item within it?
• Q: Can anyone explain how I might cite in UNSOLICITED, interfaced results into Flowsheets?
• Q: What's the best way to search for a medication to add it to a flowsheet?
• Q: Why should I link problems to a flowsheet?
• Q: Can individual analytes be added to a flowsheet instead of entire panels?

NOTES, FORMS AND DOCUMENTS

Document Types

• Document security is on, but not working properly
• No note icon attached to the patient on the schedule, but the note is created.
• Note icon in schedule does not show check mark, even though note has been signed and finalized.
• Note displays in chart viewer as UNASSIGNED
• Q: Why doesn't "prompt user to route for further signature" work?
• Q: Why are document types missing from the document type dictionary even though end users can see the note templates attached to those document types?

Miscellaneous

• Q: Are there preferences associated with changing Merge Fields for Documents or Text Templates?

NAW

• Q: Can buttons be added to the NAW?

Noteforms

• Copy and paste an item in the Form builder workspace changes the item copied from
• Form did not change?
• Free text boxes not working, the cursor does not show up
• Free text section of note in "greek"
• HPI forms rendering with patient name when they did not before V11.2 upgrade
• Max Results for Medcin Findings Search in Note
• Medcin Finding Display Name wont wrap text
• Q: Can the lines on an amended note be removed from the output?
• Q: Why are some items on a Physical Exam form underlined, while others are not?
• Q: Why is every control on the page underlined only when form testing?
• Q: After switching from the Brief to Comprehensive version of a noteform, why can end users switch back to brief?
• Q: Why do noteforms seem to disappear from the search list after they are copied and renamed?
• Q: Why doesn't text align properly on output?
• Rendering/spacing incorrect when Medcin used in V11.4.1
• TIPS

Note Templates

• "History" sections of Note are grayed out on input in V11.1.7
• Font size in a note form section is not displaying correctly.
• New note corrupted by "insert dictation marker" statements V11.1.6
• Note section missing option to Auto Config
• Plan section missing from note output V11.1.6
• Renaming the note output ONLY in Note Admin does not carry over to the user facing output
• Q: Is it possible to hide the List Header from a Note Output Template?
• Q: Invalidated note attached to appointment encounter. How to get correct note attached
• Q: I've changed the display style for vitals, flowsheets and/or results but why didn't anything happen?
• Q: Why can't some users (all of the same specialty) see certain notes in the note selector?
• Q: Why doesn't the note show that it has been amended once a change has been made?
• Q: Why aren't the vitals pulling to the note input or output?
• Q: Why doesn't the family history, when sorted by Family Member, show on note output appropriately in V11.4.1?
• Q: Why aren't the secondary outputs filtering appropriately?
• Missing orders from PLAN section of note

Symptoms

• Q: An error occurs when attempting to add free text options to a drop-down list in note admin and when trying to add additional options to symptom forms in symptom builder

Text Templates

• tabing through text template inserts five spaces into the text field then moves on
• Text templates not available in certain note sections
• Q: Is it possible to remove text template text from the accumulator?

Tips

• Users are able to type directly on a free text box in Note Admin and have that text display to end user and render in accumulator. This could be beneficial when building procedure forms.
• When adding delivered HPI forms as subforms, all applicable headers on the delivered HPI form must be changed from "inserts" to "none" in order for the data from those sections to render on the main form.
• Double clicking on the words associated with noteform controls will open up a free text box to document in so end users never have to feel "stuck" without a place to free text.
• Changing the font size used on a Noteform in Note Admin from 8.25 to 9 is very helpful to providers who are vision challenged, however going any larger than a 9 point font will remove the underscores associated with the free text portion of a control.

ORDERS

• Is it possible to change the default To Be Done Date from "today" to some other option?
• Unable to Admin a Med (option is grayed out) from an "As Needed" Scheduled Order
• Unable to see RPL filtering option in ACI - V11.2

PASSWORDS/PRESCRIBING

• Q: What are all the settings that impact if a user is prompted to enter a password when prescribing meds

PATIENT BANNER

• Patient banner

PERSONALIZATION

• User favorites adding automatically

PHYSICIAN HOMEBASE

• HomeBase Timeouts while user is active in TouchWorks

PREFERENCES

• Flowsheets are not viewable
• Missing Supervising providers Name on scripts
• Where is DUR Dose Checking

PRINTING

• Auto-print items missing
• Order requisition printing without orders on it
• Print Preview Settings
• Print Problem List option grayed out
• Unable to change document type for a given output when attempting to print

RX

• Add Med Deferral Reason
• Logging of DUR Warnings
• Provider unable to order or renew meds
• Retail pharmacy wont hold when entered from Rx entry screen
• Temporary Deferral Completes Medication
• TouchWorks Error when Prescribing Meds - 'documentElement' is null or not an object
• Unable to "edit" some meds
• Unable to write a script for a future date in V11.2 - an example of this would be to print 3-30 day supply scripts for ADD/ADHD medications

REBOOTING

• TouchWorks Reboot Process

RESULTS

• Missing Lab Results?
• Newly created vitals panel does not show up in the note output.
• Result flags grayed out
• Unable to save or commit an item that is being manually resulted (e.g. urine dip)
• Unable to change a result from text to picklist
• Verify Patient Result tasks come in assigned to provider “New Results”

SCAN

• Annotations wont stick
• Batch is locked and the unlock code is unknown
• How can the sequence of folders in 'Filer' be defaulted to alphabetical?
• How do we delete a document in TouchChart that is either a duplicate or a blank document?
• Scanned document is visible in the chart viewer but errors when attempting to print

SECURITY

• Granting or Not Granting Enterprise Access

TASKS

• Authorize order task received, but no order to authorize on worklist
• Missing Tasks
• Sign note task received, but note already signed
• Task added to Task Dictionary isn't available to end user
• Unable to Renew or Renew with Changes from the task
• Unable to reassign
• Verify Result task wont go away

USERS

• User showing in Admin but not TWAdmin

WARNINGS

• This record has been updated by another user. Please cancel your changes and reapply them
• WIP (work in progress) Error