A Post Clinic Assessment: Bad Habits We Need to Break

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Webcast Details

During this webcast Galen Consultants covered some of the most common habits of unsuccessful practices, providing a resolution for each issue.

Presented by:
Barry Chamberland & Kathryn Halliwill

Webcast Materials

Presented August 30, 2013

Webcast Slides

Q & A

Q: We recently realized through our doctor’s frustration that some of our staff are opening the providers note from the daily schedule when they only want to view it. This is causing a new sign note task and the doctor is screaming because he has already signed the note as final. Do you have any suggestions on how to prevent this?

A: What we see quite often is that users open the note in edit mode without realizing it, and when they close it, they get a message that asks if they want to save the information. If they say yes, this will unfinalize the note and send a “Sign Amended Note Task” to the provider. The best way to resolve this is to have the users navigate to the clinical desktop and double click on the note they want to view. They will then be able to view the note and close it without getting the prompt to save.

Q: What do we do if we can’t find a pharmacy?

A: Most of the time the pharmacy is there but you may be searching incorrectly. We recommend a three letter name search and the city name. Also, make sure the spelling is accurate. If you truly can’t find a pharmacy, you should contact your help desk and ask them to add the pharmacy.

Q: I understand we get MU for when Language/Race/Ethnicity is documented in PM, but if we have to enter it into EHR in the Blue i, will it count for that visit?

A: Yes. The measure states you have to capture demographics for 50% of all unique patients seen. The demographics include preferred language, gender, race, ethnicity, and date of birth. Regardless of whether you report this information in the practice management system or the EHR, the provider will get credit if all appropriate demographics are captured for 50% or more. However, the language field can only be entered thru the Practice Management system - you will not be able to enter this in the Enterprise EHR.

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