Difference between revisions of "EEHR Login Window Problems"
Jump to navigation
Jump to search
Chad.Loseby (talk | contribs) |
Melanie.Rudd (talk | contribs) |
||
Line 1: | Line 1: | ||
== Symptom == | == Symptom == | ||
− | The | + | The Touchworks EHR login screen becomes stuck in a loop of opening and closing. |
== Resolution == | == Resolution == |
Latest revision as of 13:58, 12 February 2014
Symptom
The Touchworks EHR login screen becomes stuck in a loop of opening and closing.
Resolution
- Launch Internet Explorer
- Go to "Tools" > "Manage Add-ons"
- Look for the "IDXHlprObj" class, and ensure it is enabled. If it is disabled, click on the "Enable" button to enable it.
- Go to "Tools" > "Internet Options"
- Select the "Advanced" tab, and ensure that the "Enable third party browser extensions" option is checked