https://wiki.galenhealthcare.com/api.php?action=feedcontributions&user=Chad.Loseby&feedformat=atomGalen Healthcare Solutions - Allscripts TouchWorks EHR Wiki - User contributions [en]2024-03-28T09:49:27ZUser contributionsMediaWiki 1.35.1https://wiki.galenhealthcare.com/index.php?title=Delta_Process_Webcast_Q%26A&diff=15632Delta Process Webcast Q&A2012-11-27T16:05:11Z<p>Chad.Loseby: Redirected page</p>
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<div>#REDIRECT [[Delta_Process_and_ePrescribe_Webcast]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:GalenLogo-sm.png&diff=14707File:GalenLogo-sm.png2012-11-08T17:52:35Z<p>Chad.Loseby: </p>
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<div></div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Enterprise_EHR_Server_Fundamentals&diff=14428Enterprise EHR Server Fundamentals2012-10-05T19:24:39Z<p>Chad.Loseby: </p>
<hr />
<div>==Webcast details==<br />
Let Galen’s expert EHR Technicians help you: Understand the basics of Enterprise EHR servers, including fundamental server roles and their function in delivering various portions of the application. Learn basic server concepts, such as Remote Desktop and Services. Understand key concepts of how EHR data is accessed by other applications, such as interfaces and the Stimulus Set components.<br />
<br />
Originally aired: Wednesday, October 3, 2012<br />
Presenter: Chad Loseby<br />
<br />
==Webcast materials==<br />
Click [[Media: EEHR Server Fundamentals Webcast.pdf| here for the presentation slides]]<br />
<br />
==Q&A==<br />
'''Q: Can the message server be split separate for scripts?'''<br />
<br />
A: The message server role can, and should, be split out. One server should be responsible for message/scripts (SureScripts), and separate server(s) should be responsible for the print/fax jobs.<br />
<br />
'''Q: How does Dragon V10.1 work with Citrix and are there known issues?'''<br />
<br />
A: Dragon v10.1 works with both Citrix and Enterprise EHR as long as you are using the Network Edition of Dragon. There are no other issues we are currently aware of.<br />
<br />
'''Q: What happens when we run out of drive letters in the scan warehouse? Can there be double letter drives? like AA, BB'''<br />
<br />
A: Windows allows for additional drives to be added as [http://superuser.com/questions/293922/what-if-the-hard-disk-is-partitioned-into-more-than-26-sections-in-windows "mount points"] which appear as a folder under an existing drive. While the scan image warehouses typically exist on the scan server, they can actually be any Windows file share on the network, even on a different server. If your scan warehouses have grown, you may consider using a Network Attached Storage (NAS) solution to host your image warehouses. <br />
<br />
'''Q: Can audio redirection be setup in a MS terminal services environment to allow dictation to work over RDP?''' <br />
<br />
A: In theory, [http://technet.microsoft.com/en-us/library/dd759231.aspx audio recording redirection can be configured] for terminal services in Windows Server 2008 R2, however we have not yet encountered it being used at any clients. Citrix offers similar functionality which has been successfully used at clients.</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Enterprise_EHR_Server_Fundamentals&diff=14427Enterprise EHR Server Fundamentals2012-10-05T19:21:18Z<p>Chad.Loseby: </p>
<hr />
<div>==Webcast details==<br />
Let Galen’s expert EHR Technicians help you: Understand the basics of Enterprise EHR servers, including fundamental server roles and their function in delivering various portions of the application. Learn basic server concepts, such as Remote Desktop and Services. Understand key concepts of how EHR data is accessed by other applications, such as interfaces and the Stimulus Set components.<br />
<br />
Originally aired: Wednesday, October 3, 2012<br />
Presenter: Chad Loseby<br />
<br />
==Webcast materials==<br />
Click [[Media: EEHR Server Fundamentals Webcast.pdf| here for the presentation slides]]<br />
<br />
==Q&A==<br />
'''Q: Can the message server be split separate for scripts?'''<br />
<br />
A: The message server role can, and should, be split out. One server should be responsible for message/scripts (SureScripts), and separate server(s) should be responsible for the print/fax jobs.<br />
<br />
'''Q: How does Dragon V10.1 work with Citrix and are there known issues?'''<br />
<br />
A: Dragon v10.1 works with both Citrix and Enterprise EHR as long as you are using the Network Edition of Dragon. There are no other issues we are currently aware of.<br />
<br />
'''Q: What happens when we run out of drive letters in the scan warehouse? Can there be double letter drives? like AA, BB'''<br />
<br />
A: Windows allows for additional drives to be added as [http://superuser.com/questions/293922/what-if-the-hard-disk-is-partitioned-into-more-than-26-sections-in-windows|"mount points"] which appear as a folder under an existing drive. While the scan image warehouses typically exist on the scan server, they can actually be any Windows file share on the network, even on a different server. If your scan warehouses have grown, you may consider using a Network Attached Storage (NAS) solution to host your image warehouses. <br />
<br />
'''Q: Can audio redirection be setup in a MS terminal services environment to allow dictation to work over RDP?''' <br />
<br />
A: In theory, [http://technet.microsoft.com/en-us/library/dd759231.aspx|audio recording redirection can be configured] for terminal services in Windows Server 2008 R2, however we have not yet encountered it being used at any clients. Citrix offers similar functionality which has been successfully used at clients.</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Webcasts&diff=14423Webcasts2012-10-03T21:13:06Z<p>Chad.Loseby: </p>
<hr />
<div>'''Galen Healthcare is proud to offer a series of <span style="color:red;">Free Webcasts</span>'''<br />
{| style="background:#fcfcfc; border:1px dashed #ccc; padding:6px; width:100%;" <br />
| <br />
*'''See schedule and register at:''' [http://www.galenhealthcare.com/calendar/ Webinar Calendar]<br />
*[[Register for All or Multiple Galen Public Webcasts at One Time|Register for Multiple Galen Webcasts at One Time]]*<br />
|}<br />
''Any handouts or Q&A can be found on the following links.''<br />
----<br />
October 3, 2012 - [[Enterprise EHR Server Fundamentals]]<br />
<br />
September 28, 2012 - [[SSMT and CMT]]<br />
<br />
September 19, 2012 - [[Reporting on Results]]<br />
<br />
September 14, 2012 - [[Allscripts EEHR Call Processing]]<br />
<br />
September 5, 2012 - [[Allscripts EEHR Servers - DB]] <br />
<br />
August 31, 2012 - [[Advanced End User Tips and Tricks]]<br />
<br />
August 8, 2012 - [[Analytics Access Center]]<br />
<br />
July 25, 2012 - [[Configuration and Deployment of Imagelink]]<br />
<br />
July 11, 2012 - [[Virtualization Technologies]]<br />
<br />
June 27, 2012 - [[Allscripts PM Interface Engine – Basic Setup and Monitoring]]<br />
<br />
June 22, 2012 - [[Advanced Note Build]]<br />
<br />
June 13, 2012 - [[Allscripts EEHR Servers - Scan]] <br />
<br />
June 8, 2012 - [[Tasking Fundamentals]]<br />
<br />
May 25, 2012 - [[Organizational Considerations when Staff Terminate]]<br />
<br />
April 18, 2012 - [[Allscripts EEHR Servers - Web]]<br />
<br />
March 30, 2012 - [[Allscripts Enterprise EHR - OID Pt 2 - Advanced Order Features ]]<br />
<br />
February 22, 2012 - [[Galen Interface Solutions]]<br />
<br />
February 17, 2012 - [[Allscripts Enterprise EHR - OID Pt 1 - Basics of the OID]]<br />
<br />
February 3, 2012 - [[SSMT- CMT]]<br />
<br />
January 25, 2012 - ConnectR - Advanced Troubleshooting<br />
<br />
January 20, 2012 - [[Group to Specialty Mapping]] <br />
<br />
January 12, 2012 - [[VitalCenter Overview & Demo]] <br />
<br />
January 6, 2012 - Top 5 Workflow Challenges Resolved <br />
<br />
December 14, 2011 - [[Allscripts EEHR Servers - Message]] <br />
<br />
December 9, 2011 - [[Health Management Plan]] <br />
<br />
November 30, 2011 - [[ConnectR - Advanced Design]] <br />
<br />
November 16, 2011 -[[Reporting - Minimizing the Requisition]] <br />
<br />
November 11, 2011 - [[Charge Webcast]] <br />
<br />
November 2, 2011 - [[Allscripts EEHR Servers - Scan]] <br />
<br />
October 28, 2011 - Basic Note Build - V11.2 <br />
<br />
October 14,2011 - [[MU Selection and Configuration of Measures]] <br />
<br />
May 2011 - [[CareGuide Webcast]]<br />
<br />
April 1, 2011 -[[Enterprise EHR Tasking]] <br />
<br />
March 18, 2011 - [[Allscripts Enterprise EHR - Order Synchronization]] <br />
<br />
March 04,2011 - [[ePrescribing/Surescripts RxHub]] <br />
<br />
February 18, 2011 - [[Allscripts Enterprise EHR - Advanced OID SSMT]] <br />
<br />
January 18, 2011 - [[Allscripts Enterprise EHR - OID SSMT Fundamentals]] <br />
<br />
November 17, 2010 - [[Reports - Analytics]] <br />
<br />
November 03, 2010 - [[Interfaces - Advanced Design]] <br />
<br />
October 20, 2010 - [[Reports - Order and Results]] <br />
<br />
October 06, 2010 - [[Tech - System Maintenance]] <br />
<br />
September 24, 2010 - [[Allscripts Enterprise EHR - Orders]] <br />
<br />
September 22, 2010 - [[Interfaces - Troubleshooting]] <br />
<br />
September 10, 2010 - [[Allscripts Enterprise EHR - Advanced Notes]] <br />
<br />
September 08, 2010 - [[Reports - Patient]] <br />
<br />
August 27, 2010 - [[Allscripts Enterprise EHR - Building Orders (Basics)]] <br />
<br />
August 25, 2010 - [[Interfaces - Imagelink]] <br />
<br />
August 13, 2010 - [[Allscripts Enterprise EHR - Building Notes (Basics)]] <br />
<br />
August 11, 2010 - [[Allscripts Analytics]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Enterprise_EHR_Server_Fundamentals&diff=14422Enterprise EHR Server Fundamentals2012-10-03T21:12:16Z<p>Chad.Loseby: Created page with "==Webcast details== Originally aired: Wednesday, October 3, 2012 Presenter: Chad Loseby ==Webcast materials== Click [[Media: EEHR Server Fundamentals Webcast.pdf| here for the p..."</p>
<hr />
<div>==Webcast details==<br />
Originally aired: Wednesday, October 3, 2012<br />
Presenter: Chad Loseby<br />
<br />
==Webcast materials==<br />
Click [[Media: EEHR Server Fundamentals Webcast.pdf| here for the presentation slides]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:EEHR_Server_Fundamentals_Webcast.pdf&diff=14421File:EEHR Server Fundamentals Webcast.pdf2012-10-03T21:11:55Z<p>Chad.Loseby: Enterprise EHR Server Fundamentals</p>
<hr />
<div>[[Enterprise EHR Server Fundamentals]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=EEHR_Login_Window_Problems&diff=14309EEHR Login Window Problems2012-09-13T20:43:46Z<p>Chad.Loseby: </p>
<hr />
<div>== Symptom ==<br />
The Enterprise EHR login screen becomes stuck in a loop of opening and closing.<br />
<br />
== Resolution ==<br />
# Launch Internet Explorer<br />
# Go to "Tools" > "Manage Add-ons"<br>[[File:EEHR_login_window_loop_01.png]]<br><br />
# Look for the "IDXHlprObj" class, and ensure it is enabled. ''If it is disabled'', click on the "Enable" button to enable it.<br>[[File:EEHR login window loop 02.png]]<br><br />
# Go to "Tools" > "Internet Options"<br />
# Select the "Advanced" tab, and ensure that the "Enable third party browser extensions" option is checked<br>[[File:EEHR login window loop 03.png]]<br></div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:EEHR_login_window_loop_03.png&diff=14308File:EEHR login window loop 03.png2012-09-13T20:43:20Z<p>Chad.Loseby: EEHR Login Window Problems</p>
<hr />
<div>[[EEHR Login Window Problems]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=EEHR_Login_Window_Problems&diff=14307EEHR Login Window Problems2012-09-13T20:39:27Z<p>Chad.Loseby: Created page with "== Symptom == The Enterprise EHR login screen becomes stuck in a loop of opening and closing. == Resolution == # Launch Internet Explorer # Go to "Tools" > "Manage Add-ons"<br>[..."</p>
<hr />
<div>== Symptom ==<br />
The Enterprise EHR login screen becomes stuck in a loop of opening and closing.<br />
<br />
== Resolution ==<br />
# Launch Internet Explorer<br />
# Go to "Tools" > "Manage Add-ons"<br>[[File:EEHR_login_window_loop_01.png]]<br><br />
# Look for the "IDXHlprObj" class, and ensure it is enabled. ''If it is disabled'', click on the "Enable" button to enable it.<br>[[File:EEHR login window loop 02.png]]<br></div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:EEHR_login_window_loop_02.png&diff=14306File:EEHR login window loop 02.png2012-09-13T20:38:07Z<p>Chad.Loseby: EEHR Login Window Problems</p>
<hr />
<div>[[EEHR Login Window Problems]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:EEHR_login_window_loop_01.png&diff=14305File:EEHR login window loop 01.png2012-09-13T20:35:24Z<p>Chad.Loseby: EEHR Login Window Problems</p>
<hr />
<div>[[EEHR Login Window Problems]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Virtualization_Technologies&diff=14004Virtualization Technologies2012-07-12T14:42:16Z<p>Chad.Loseby: Created page with "==Webcast Overview== Let Galen’s expert EHR Technicians help you: Understand the basics of virtualization (including key terms and concepts), increase knowledge of general ente..."</p>
<hr />
<div>==Webcast Overview==<br />
Let Galen’s expert EHR Technicians help you: Understand the basics of virtualization (including key terms and concepts), increase knowledge of general enterprise virtualization solutions, understand best practice for virtualization of Enterprise EHR server roles, and understand how application and virtual desktop delivery technologies can be used to present Enterprise EHR sessions to your end users.<br />
<br />
==Files==<br />
Delivered 7/12/2012: [[Media:Virtualization Technologies Webcast.pdf|Download slideshow]]<br />
<br />
==Q&A==<br />
'''Q: Can Enterprise EHR interface servers be virtualized?'''<br />
<br />
A: No, Allscripts and GE do not currently support or endorse virtualization of interface servers.<br />
<br />
'''Q: What type of disks/storage is used for larger virtualization installations?'''<br />
<br />
A: A Storage Area Network (SAN) with iSCSI or Fibre Channel connectivity is typically used in larger virtualization installations. This common storage platform consolidates and simplifies disk management, and allows virtual machines to be started on any one of many hosts connected to the SAN. <br />
<br />
'''Q: Do virtualization solutions need to be aligned (i.e. Citrix XenServer required with XenApp)'''<br />
<br />
A: It can be beneficial to share a common vendor, but most solutions are interchangeable. For example, Citrix XenApp can be used for published applications while running on a Windows Server virtual machine on VMware's hypervisor. Check with your vendor(s) for specific details.</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:Virtualization_Technologies_Webcast.pdf&diff=14003File:Virtualization Technologies Webcast.pdf2012-07-12T14:30:52Z<p>Chad.Loseby: Virtualization Technologies</p>
<hr />
<div>[[Virtualization Technologies]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Webcasts&diff=14002Webcasts2012-07-12T14:30:03Z<p>Chad.Loseby: </p>
<hr />
<div>Galen Healthcare is proud to offer a series of '''Free Webcasts'''. Any handouts or Q&A can be found on the following links.<br />
<br />
July 11, 2012 - [[Virtualization Technologies]]<br />
<br />
June 27, 2012 - [[Allscripts PM Interface Engine – Basic Setup and Monitoring]]<br />
<br />
June 22, 2012 - [[Advanced Note Build]]<br />
<br />
June 13, 2012 - [[Allscripts EEHR Servers - Scan]] <br />
<br />
June 8, 2012 - [[Tasking Fundamentals]]<br />
<br />
May 25, 2012 - [[Organizational Considerations when Staff Terminate]]<br />
<br />
April 18, 2012 - [[Allscripts EEHR Servers - Web]]<br />
<br />
March 30, 2012 - [[Allscripts Enterprise EHR - OID Pt 2 - Advanced Order Features ]]<br />
<br />
February 22, 2012 - [[Galen Interface Solutions]]<br />
<br />
February 17, 2012 - [[Allscripts Enterprise EHR - OID Pt 1 - Basics of the OID]]<br />
<br />
February 3, 2012 - [[SSMT- CMT]]<br />
<br />
January 25, 2012 - ConnectR - Advanced Troubleshooting<br />
<br />
January 20, 2012 - [[Group to Specialty Mapping]] <br />
<br />
January 12, 2012 - [[VitalCenter Overview & Demo]] <br />
<br />
January 6, 2012 - Top 5 Workflow Challenges Resolved <br />
<br />
December 14, 2011 - [[Allscripts EEHR Servers - Message]] <br />
<br />
December 9, 2011 - [[Health Management Plan]] <br />
<br />
November 30, 2011 - [[ConnectR - Advanced Design]] <br />
<br />
November 16, 2011 -[[Reporting - Minimizing the Requisition]] <br />
<br />
November 11, 2011 - [[Charge Webcast]] <br />
<br />
November 2, 2011 - [[Allscripts EEHR Servers - Scan]] <br />
<br />
October 28, 2011 - Basic Note Build - V11.2 <br />
<br />
October 14,2011 - [[MU Selection and Configuration of Measures]] <br />
<br />
May 2011 - [[CareGuide Webcast]]<br />
<br />
April 1, 2011 -[[Enterprise EHR Tasking]] <br />
<br />
March 18, 2011 - [[Allscripts Enterprise EHR - Order Synchronization]] <br />
<br />
March 04,2011 - [[ePrescribing/Surescripts RxHub]] <br />
<br />
February 18, 2011 - [[Allscripts Enterprise EHR - Advanced OID SSMT]] <br />
<br />
January 18, 2011 - [[Allscripts Enterprise EHR - OID SSMT Fundamentals]] <br />
<br />
November 17, 2010 - [[Reports - Analytics]] <br />
<br />
November 03, 2010 - [[Interfaces - Advanced Design]] <br />
<br />
October 20, 2010 - [[Reports - Order and Results]] <br />
<br />
October 06, 2010 - [[Tech - System Maintenance]] <br />
<br />
September 24, 2010 - [[Allscripts Enterprise EHR - Orders]] <br />
<br />
September 22, 2010 - [[Interfaces - Troubleshooting]] <br />
<br />
September 10, 2010 - [[Allscripts Enterprise EHR - Advanced Notes]] <br />
<br />
September 08, 2010 - [[Reports - Patient]] <br />
<br />
August 27, 2010 - [[Allscripts Enterprise EHR - Building Orders (Basics)]] <br />
<br />
August 25, 2010 - [[Interfaces - Imagelink]] <br />
<br />
August 13, 2010 - [[Allscripts Enterprise EHR - Building Notes (Basics)]] <br />
<br />
August 11, 2010 - [[Allscripts Analytics]] <br />
<br />
<br />
'''See schedule and register at:'''<br />
[http://www.galenhealthcare.com/calendar/ Webinar Calendar]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13723Unity UAI Server Installation and Configuration2012-05-31T00:12:22Z<p>Chad.Loseby: /* Configuration */</p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at https://clientconnect.allscripts.com. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
Installation of the Unity server components is straightforward. The Unity server installer will need to be run on each web server in an Enterprise EHR environment. <br />
<br />
The Unity server installer can be downloaded from: https://clientconnect.allscripts.com/docs/DOC-9978<br />
<br />
To install the Unity server components, follow the Allscripts documentation at: https://clientconnect.allscripts.com/docs/DOC-9979<br />
<br />
== Configuration ==<br />
In most situations, the Unity server installer will handle all necessary configuration. However, in some instances it has been found necessary to review and correct the IIS (Internet Information Services) settings on the web servers, particularly if the web servers have been cloned. The detailed IIS settings can be found below. <br />
<br />
'''Ensure that you have thoroughly tested all functionality of the external applications which are using Unity/UAI, especially after Unity/UAI server updates have been applied, and also during Enterprise EHR upgrade projects. Successfully completing the above installation documentation does not guarantee that all aspects of the external application will properly function.'''<br />
<br />
The below IIS configuration was written for IIS 7/Server 2008, however it should also apply for IIS 6/Server 2003.<br />
<br />
# IIS Manager > Default Web Site > Authentication Settings <br />
#* Make sure that Anonymous Authentication is Enabled and NOT using a named service account (IUSR)<br />
#* Make sure that all other authentication methods are Disabled<br />
# IIS Manager > Default Web Site > CMSV4 > Authentication Settings <br />
#* Enable Anonymous Authentication and ASP.NET Impersonation <br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Application Pools > CobraAppPool<br />
#* Make sure CobraAppPool is set to Classic managed pipeline mode<br />
#* Make sure CobraAppPool is running with the service account as its Identity (Advanced Settings)<br />
# IIS Manager > Default Web Site > ScanWeb > Authentication Settings <br />
#* Enable Anonymous Authentication<br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > TRXWeb > Authentication Settings <br />
#* Enable Anonymous Authentication<br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIDesktopAgent > Authentication Settings <br />
#* Enable Anonymous Authentication and ASP.NET Impersonation <br />
# IIS Manager > Default Web Site > UAIWebService > Authentication Settings <br />
#* Enable ASP.NET Impersonation <br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIWebService > Application Settings <br />
#* Make sure CEDURL is pointing to your local web server not to a load balancer. <br />
#* Make sure Connection string has the correct DB server<br />
#* Make sure that ScanSQLConn is pointed to the right DB server and Catalog<br />
#* Check to make sure C:\temp\UAI exists on that server, create it if it does not exist. <br />
# IIS Manager > Default Web Site > UAIWebService > '''v2.0''' <br />
#* Repeat steps 7 and 8 above on the '''v2.0''' virtual directory <br />
#* Note, you may have issues as there often is a malformed line in web.config. In those cases just go to the web.config file at C:\Program Files\Allscripts Healthcare Solutions\UAI\UAIWebService\v2.0\ to check for ced, db and scansql settings<br />
# Go to C:\windows\system32\inetsrv\config and open applicationHost.config<br />
#* In the "system.webServer" configuration section, look for the "httpErrors" setting. The overrideModeDefault should be set to Allow. If this is set to Deny, it will prevent Unity from displaying clean error messages.<br />
# IIS Manager > Application Pools <br />
#* Restart the CMSV4 Pool, CobraAppPool, TRXWeb Pool, UAIAppPool, UnityAppPool<br />
<br />
== Special Considerations ==<br />
=== Cloning Enterprise EHR Web Servers ===<br />
Enterprise EHR web servers which have been virtualized and then cloned may lose some of their Unity and IIS settings. <br />
<br />
If issues with logging into Enterprise EHR or Unity/UAI applications arise after an Enterprise EHR web server has been cloned, you will need to reinstall Unity from the Installation section above, then follow the Configuration steps above to ensure all necessary IIS settings are present.</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13722Unity UAI Server Installation and Configuration2012-05-30T23:38:32Z<p>Chad.Loseby: </p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at https://clientconnect.allscripts.com. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
Installation of the Unity server components is straightforward. The Unity server installer will need to be run on each web server in an Enterprise EHR environment. <br />
<br />
The Unity server installer can be downloaded from: https://clientconnect.allscripts.com/docs/DOC-9978<br />
<br />
To install the Unity server components, follow the Allscripts documentation at: https://clientconnect.allscripts.com/docs/DOC-9979<br />
<br />
== Configuration ==<br />
In most situations, the Unity server installer will handle all necessary configuration. However, in some instances it has been found necessary to review and correct the IIS (Internet Information Services) settings on the web servers, particularly if the web servers have been cloned. The detailed IIS settings can be found below. <br />
<br />
'''Ensure that you have thoroughly tested all functionality of the external applications which are using Unity/UAI, especially after Unity/UAI server updates have been applied, and also during Enterprise EHR upgrade projects. Successfully completing the above installation documentation does not guarantee that all aspects of the external application will properly function.'''<br />
<br />
The below IIS configuration was written for IIS 7/Server 2008, however it should also apply for IIS 6/Server 2003.<br />
<br />
# IIS Manager > Default Web Site > Authentication Settings <br />
#* Make sure that Anonymous Authentication is Enabled and NOT using a named service account (IUSR)<br />
#* Make sure that all other authentication methods are Disabled<br />
# IIS Manager > Default Web Site > CMSV4 > Authentication Settings <br />
#* Enable Anonymous Authentication and ASP.NET Impersonation <br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Application Pools > CobraAppPool<br />
#* Make sure CobraAppPool is set to Classic managed pipeline mode<br />
#* Make sure CobraAppPool is running with the service account as its Identity (Advanced Settings)<br />
# IIS Manager > Default Web Site > ScanWeb > Authentication Settings <br />
#* Enable Anonymous Authentication<br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > TRXWeb > Authentication Settings <br />
#* Enable Anonymous Authentication<br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIDesktopAgent > Authentication Settings <br />
#* Enable Anonymous Authentication and ASP.NET Impersonation <br />
# IIS Manager > Default Web Site > UAIWebService > Authentication Settings <br />
#* Enable ASP.NET Impersonation <br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIWebService > Application Settings <br />
#* Make sure CEDURL is pointing to your local web server not to a load balancer. <br />
#* Make sure Connection string has the correct DB server<br />
#* Make sure that ScanSQLConn is pointed to the right DB server and Catalog<br />
#* Check to make sure C:\temp\UAI exists on that server, create it if it does not exist. <br />
# IIS Manager > Default Web Site > UAIWebService > '''v2.0''' > Application Settings <br />
#* Repeat above steps for Authentication and Application Settings<br />
#* Note, you may have issues as there often is a malformed line in web.config. In those cases just go to the web.config file at C:\Program Files\Allscripts Healthcare Solutions\UAI\UAIWebService\v2.0\ to check for ced, db and scansql settings<br />
# Go to C:\windows\system32\inetsrv\config and open applicationHost.config<br />
#* In the "system.webServer" configuration section, look for the "httpErrors" setting. The overrideModeDefault should be set to Allow. If this is set to Deny, it will prevent Unity from displaying clean error messages.<br />
# IIS Manager > Application Pools <br />
#* Restart the CMSV4 Pool, CobraAppPool, TRXWeb Pool, UAIAppPool, UnityAppPool<br />
<br />
== Special Considerations ==<br />
=== Cloning Enterprise EHR Web Servers ===<br />
Enterprise EHR web servers which have been virtualized and then cloned may lose some of their Unity and IIS settings. <br />
<br />
If issues with logging into Enterprise EHR or Unity/UAI applications arise after an Enterprise EHR web server has been cloned, you will need to reinstall Unity from the Installation section above, then follow the Configuration steps above to ensure all necessary IIS settings are present.</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13721Unity UAI Server Installation and Configuration2012-05-30T23:33:51Z<p>Chad.Loseby: /* Configuration */</p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at https://clientconnect.allscripts.com. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
Installation of the Unity server components is straightforward. The Unity server installer will need to be run on each web server in an Enterprise EHR environment. <br />
<br />
The Unity server installer can be downloaded from: https://clientconnect.allscripts.com/docs/DOC-9978<br />
<br />
To install the Unity server components, follow the Allscripts documentation at: https://clientconnect.allscripts.com/docs/DOC-9979<br />
<br />
== Configuration ==<br />
In most situations, the Unity server installer will handle all necessary configuration. However, in some instances it has been found necessary to review and correct the IIS (Internet Information Services) settings on the web servers, particularly if the web servers have been cloned. The detailed IIS settings can be found below. <br />
<br />
'''Ensure that you have thoroughly tested all functionality of the external applications which are using Unity/UAI, especially after Unity/UAI server updates have been applied, and also during Enterprise EHR upgrade projects. Successfully completing the above installation documentation does not guarantee that all aspects of the external application will properly function.'''<br />
<br />
The below IIS configuration was written for IIS 7/Server 2008, however it should also apply for IIS 6/Server 2003.<br />
<br />
# IIS Manager > Default Web Site > Authentication Settings <br />
#* Make sure that Anonymous Authentication is Enabled and NOT using a named service account (IUSR)<br />
#* Make sure that all other authentication methods are Disabled<br />
# IIS Manager > Default Web Site > CMSV4 > Authentication Settings <br />
#* Enable Anonymous Authentication and ASP.NET Impersonation <br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Application Pools > CobraAppPool<br />
#* Make sure CobraAppPool is set to Classic managed pipeline mode<br />
#* Make sure CobraAppPool is running with the service account as its Identity (Advanced Settings)<br />
# IIS Manager > Default Web Site > ScanWeb > Authentication Settings <br />
#* Enable Anonymous Authentication<br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > TRXWeb > Authentication Settings <br />
#* Enable Anonymous Authentication<br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIDesktopAgent > Authentication Settings <br />
#* Enable Anonymous Authentication and ASP.NET Impersonation <br />
# IIS Manager > Default Web Site > UAIWebService > Authentication Settings <br />
#* Enable ASP.NET Impersonation <br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIWebService > Application Settings <br />
#* Make sure CEDURL is pointing to your local web server not to a load balancer. <br />
#* Make sure Connection string has the correct DB server<br />
#* Make sure that ScanSQLConn is pointed to the right DB server and Catalog<br />
#* Check to make sure C:\temp\UAI exists on that server, create it if it does not exist. <br />
# IIS Manager > Default Web Site > UAIWebService > '''v2.0''' > Application Settings <br />
#* Repeat above steps for Authentication and Application Settings<br />
#* Note, you may have issues as there often is a malformed line in web.config. In those cases just go to the web.config file at C:\Program Files\Allscripts Healthcare Solutions\UAI\UAIWebService\v2.0\ to check for ced, db and scansql settings<br />
# Go to C:\windows\system32\inetsrv\config and open applicationHost.config<br />
#* In the "system.webServer" configuration section, look for the "httpErrors" setting. The overrideModeDefault should be set to Allow. If this is set to Deny, it will prevent Unity from displaying clean error messages.<br />
# IIS Manager > Application Pools <br />
#* Restart the CMSV4 Pool, CobraAppPool, TRXWeb Pool, UAIAppPool, UnityAppPool</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13720Unity UAI Server Installation and Configuration2012-05-30T23:28:55Z<p>Chad.Loseby: /* Configuration */</p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at https://clientconnect.allscripts.com. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
Installation of the Unity server components is straightforward. The Unity server installer will need to be run on each web server in an Enterprise EHR environment. <br />
<br />
The Unity server installer can be downloaded from: https://clientconnect.allscripts.com/docs/DOC-9978<br />
<br />
To install the Unity server components, follow the Allscripts documentation at: https://clientconnect.allscripts.com/docs/DOC-9979<br />
<br />
== Configuration ==<br />
In most situations, the Unity server installer will handle all necessary configuration. However, in some instances it has been found necessary to review and correct the IIS (Internet Information Services) settings on the web servers, particularly if the web servers have been cloned. The detailed IIS settings can be found below. <br />
<br />
'''Ensure that you have thoroughly tested all functionality of the external applications which are using Unity/UAI, especially after Unity/UAI server updates have been applied, and also during Enterprise EHR upgrade projects. Successfully completing the above installation documentation does not guarantee that all aspects of the external application will properly function.'''<br />
<br />
The below IIS configuration was written for IIS 7/Server 2008, however it should also apply for IIS 6/Server 2003.<br />
<br />
# IIS Manager > Default Web Site > Authentication Settings <br />
#* Make sure that Anonymous Authentication is Enabled and NOT using a named service account (IUSR)<br />
#* Make sure that all other authentication methods are Disabled<br />
# IIS Manager > Default Web Site > CMSV4 > Authentication Settings <br />
#* Enable Anonymous Authentication and ASP.NET Impersonation <br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Application Pools > CobraAppPool<br />
#* Make sure CobraAppPool is set to Classic managed pipeline mode<br />
#* Make sure CobraAppPool is running with the service account as its Identity (Advanced Settings)<br />
# IIS Manager > Default Web Site > ScanWeb > Authentication Settings <br />
#* Enable Anonymous Authentication<br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > TRXWeb > Authentication Settings <br />
#* Enable Anonymous Authentication<br />
#* Under Anonymous Authentication, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIDesktopAgent > Authentication Settings <br />
#* Enable Anonymous Authentication and ASP.NET Impersonation <br />
# IIS Manager > Default Web Site > UAIWebService > Authentication Settings <br />
#* Enable ASP.NET Impersonation <br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIWebService > Application Settings <br />
#* Make sure CEDURL is pointing to your local web server not to a load balancer. <br />
#* Make sure Connection string has the correct DB server<br />
#* Make sure that ScanSQLConn is pointed to the right DB server and Catalog<br />
#* Check to make sure C:\temp\UAI exists on that server, create it if it does not exist. <br />
# IIS Manager > Default Web Site > UAIWebService > '''v2.0''' > Application Settings <br />
#* Repeat above steps for Authentication and Application Settings<br />
#* Note, you may have issues as there often is a malformed line in web.config. In those cases just go to the web.config file at C:\Program Files\Allscripts Healthcare Solutions\UAI\UAIWebService\v2.0\ to check for ced, db and scansql settings<br />
# IIS Manager > Application Pools <br />
#* Restart the CMSV4 Pool, CobraAppPool, TRXWeb Pool, UAIAppPool, UnityAppPool</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13719Unity UAI Server Installation and Configuration2012-05-30T23:13:36Z<p>Chad.Loseby: /* Configuration */</p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at https://clientconnect.allscripts.com. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
Installation of the Unity server components is straightforward. The Unity server installer will need to be run on each web server in an Enterprise EHR environment. <br />
<br />
The Unity server installer can be downloaded from: https://clientconnect.allscripts.com/docs/DOC-9978<br />
<br />
To install the Unity server components, follow the Allscripts documentation at: https://clientconnect.allscripts.com/docs/DOC-9979<br />
<br />
== Configuration ==<br />
In most situations, the Unity server installer will handle all necessary configuration. However, in some instances it has been found necessary to review and correct the IIS (Internet Information Services) settings on the web servers, particularly if the web servers have been cloned. The detailed IIS settings can be found below. <br />
<br />
'''Ensure that you have thoroughly tested all functionality of the external applications which are using Unity/UAI, especially after Unity/UAI server updates have been applied, and also during Enterprise EHR upgrade projects. Successfully completing the above installation documentation does not guarantee that all aspects of the external application will properly function.'''<br />
<br />
The below IIS configuration was written for IIS 7/Server 2008, however it should also apply for IIS 6/Server 2003.<br />
<br />
# IIS Manager > Default Web Site > Authentication Settings <br />
#* Make sure that Anonymous Authentication is enabled and NOT using a named service account<br />
#* Make sure that all other authentication methods are Disabled<br />
# IIS Manager > Default Web Site > UAIWebService > Authentication Settings <br />
#* Enable ASP.NET Impersonation <br />
#* Under ASP.NET Impersonation, choose specific user, and enter service account credentials<br />
# IIS Manager > Default Web Site > UAIWebService > Application Settings <br />
#* Make sure CEDURL is pointing to your local web server not to a load balancer. <br />
#* Make sure Connection string has the correct DB server and username, password and DB are correct<br />
#* Make sure that ScanSQLConn is pointed to the right DB server, Catalog and has correct username and password<br />
#* Check to make sure the C:\temp\UAI exists on that server, create it if it does not exist. <br />
# IIS Manager > Default Web Site > UAIWebService > '''v2.0''' > Application Settings <br />
#* Repeat above steps<br />
#* Note, you may have issues as there often is a malformed line in web.config. In those cases just go to the web.config file at C:\Program Files\Allscripts Healthcare Solutions\UAI\UAIWebService\v2.0\ to check for ced, db and scansql settings<br />
# IIS Manager > Application Pools <br />
#* Restart the UAI application pool</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13716Unity UAI Server Installation and Configuration2012-05-30T17:38:58Z<p>Chad.Loseby: </p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at https://clientconnect.allscripts.com. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
Installation of the Unity server components is straightforward. The Unity server installer will need to be run on each web server in an Enterprise EHR environment. <br />
<br />
The Unity server installer can be downloaded from: https://clientconnect.allscripts.com/docs/DOC-9978<br />
<br />
To install the Unity server components, follow the Allscripts documentation at: https://clientconnect.allscripts.com/docs/DOC-9979<br />
<br />
== Configuration ==<br />
In most situations, the Unity server installer will handle all necessary configuration. However, in some instances it has been found necessary to review and correct the IIS (Internet Information Services) settings on the web servers, particularly after they have been cloned. The detailed IIS settings can be found below. <br />
<br />
'''Ensure that you have thoroughly tested all functionality of the external applications which are using Unity/UAI, especially after Unity/UAI server updates have been applied, and also during Enterprise EHR upgrade projects. Successfully completing the above installation documentation does not guarantee that all aspects of the external application will properly function.'''</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13715Unity UAI Server Installation and Configuration2012-05-30T17:29:56Z<p>Chad.Loseby: /* Installation */</p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at https://clientconnect.allscripts.com. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
Installation of the Unity server components is straightforward. The Unity server installer will need to be run on each web server in an Enterprise EHR environment. <br />
<br />
The Unity server installer can be downloaded from: https://clientconnect.allscripts.com/docs/DOC-9978<br />
<br />
To install the Unity server components, follow the Allscripts documentation at: https://clientconnect.allscripts.com/docs/DOC-9979<br />
<br />
== Configuration ==</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13714Unity UAI Server Installation and Configuration2012-05-30T17:26:41Z<p>Chad.Loseby: /* Background */</p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at https://clientconnect.allscripts.com. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
<br />
== Configuration ==</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13713Unity UAI Server Installation and Configuration2012-05-30T17:26:03Z<p>Chad.Loseby: </p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for external products and devices, such as Allscripts Remote and vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Background ==<br />
There are 2 necessary components for Unity/UAI: <br />
* Server installer, which is run on the Enterprise EHR web server(s)<br />
* Client installer, also known as ''UAI DesktopAgent'', which is installed on end user PCs or terminal servers<br />
** Alternative clients: Allscripts Wand (iPad), Allscripts Remote (iPhone/Android), Unity or UAI compliant third party applications<br />
<br />
Allscripts provides access to Unity installers and documentation at [https://clientconnect.allscripts.com]. Please create a ClientConnect account if you have not already.<br />
<br />
== Installation ==<br />
<br />
== Configuration ==</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Unity_UAI_Server_Installation_and_Configuration&diff=13712Unity UAI Server Installation and Configuration2012-05-30T16:36:27Z<p>Chad.Loseby: Created page with "== Summary == Allscripts provides a mechanism known as "Unity" or "UAI" for third party products and devices, such as vital signs monitors, to connect to an Enterprise EHR enviro..."</p>
<hr />
<div>== Summary ==<br />
Allscripts provides a mechanism known as "Unity" or "UAI" for third party products and devices, such as vital signs monitors, to connect to an Enterprise EHR environment. This document covers the installation and configuration of the server-side components of Unity/UAI.<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
'''This is advanced technical documentation. Do not perform these steps on production servers during business hours. Always evaluate server changes in a test environment prior to making changes to production servers. Contact your Allscripts support representative, or Galen technician if you are uncomfortable with this material.'''<br />
<br />
== Installation ==<br />
<br />
== Configuration ==</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=User:Chad.Loseby&diff=13711User:Chad.Loseby2012-05-30T16:25:03Z<p>Chad.Loseby: </p>
<hr />
<div>[http://www.galenhealthcare.com Galen Healthcare Solutions]<br /><br />
Chad.Loseby@galenhealthcare.com<br /><br />
208 Flynn Ave<br /><br />
Studio 2h<br /><br />
Burlington, VT 05401<br /></div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Antivirus_Exclusions&diff=13710Antivirus Exclusions2012-05-30T16:19:09Z<p>Chad.Loseby: Created page with "== Summary == Antivirus software installed on Enterprise EHR servers can have a negative impact on server performance, and must be configured with the proper exclusions (file loc..."</p>
<hr />
<div>== Summary ==<br />
Antivirus software installed on Enterprise EHR servers can have a negative impact on server performance, and must be configured with the proper exclusions (file locations not to perform virus scanning on).<br />
<br />
''Target Audience:'' Systems and Network Administrators of Enterprise EHR servers<br />
<br />
== Detail ==<br />
These are exclusions recommended by Microsoft for SQL Server, as well as exclusions recommended by us for the Allscripts and IDX Systems Corporation program directories on all EHR servers. This includes scheduled scans during business hours as well as "on-access" scanning exclusions. <br />
<br />
Please find below Microsoft's recommendations for locations to not have virus scans during office hours as it may affect the performance of the Allscripts Enterprise EHR application. <br />
<br />
== Server Roles ==<br />
=== Database Server ===<br />
* SQL data files <br />
* SQL log files <br />
* SQL Backup files <br />
* SQL server application dir <br />
* Quorum cluster drive (if clustering is being used) <br />
* C:\Windows\Cluster (if clustering is being used) <br />
<br />
=== Web Server ===<br />
* Program Files\IDX Systems Corporation (dir) <br />
* Program Files\Allscripts Healthcare Solutions (dir) <br />
<br />
=== Scan Server ===<br />
* Application folder (usually C:\Program Files\AllScripts\TouchChart, where Scan clients would point to on the Scan server) <br />
* Active image warehouse locations<br />
<br />
=== Dictation Interface ===<br />
* Incoming dictation folder (This was a reported issue with McAfee but others might have the same problem. This should also not matter when using Winscribe)</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Difficulty_Switching_Workplaces&diff=13679Difficulty Switching Workplaces2012-05-29T14:58:31Z<p>Chad.Loseby: /* Internet Explorer Patch */</p>
<hr />
<div>== Summary ==<br />
In Internet Explorer 8, users may experience difficulty switching between workplaces in Enterprise EHR<br />
<br />
== Issue ==<br />
[[File:Workplace-selector.png|thumb|Alt=|Workplace Selector]]<br />
In Internet Explorer 8, the workplace selector (seen at right) may respond poorly. Double-clicking on it may be necessary, and the drop-down menu may not stay open.<br />
<br />
== Resolution ==<br />
=== Internet Explorer Patch ===<br />
Microsoft has released a patch for this issue in the cumulative update which can be downloaded from the following link: <br />
<br />
http://www.microsoft.com/technet/security/bulletin/ms10-018.mspx#E2C <br />
<br />
(The links in the "Component" column are links to the download page for specific versions of the update.)<br />
<br />
Detailed documentation of the issue is at http://support.microsoft.com/kb/972551/ <br />
"You cannot select a drop-down list in a modal dialog box in Internet Explorer 8 after you set the document.domain property"<br />
<br />
=== Internet Explorer Settings ===<br />
This can also be caused by improper Trusted Sites settings in Internet Explorer. Please follow any documentation for Internet Explorer settings given to you by your implementation or upgrade team. <br />
<br />
See also: [[Suggested IE Settings - V11]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Difficulty_Switching_Workplaces&diff=13678Difficulty Switching Workplaces2012-05-29T14:57:31Z<p>Chad.Loseby: Created page with "== Summary == In Internet Explorer 8, users may experience difficulty switching between workplaces in Enterprise EHR == Issue == [[File:Workplace-selector.png|thumb|Alt=|Workpla..."</p>
<hr />
<div>== Summary ==<br />
In Internet Explorer 8, users may experience difficulty switching between workplaces in Enterprise EHR<br />
<br />
== Issue ==<br />
[[File:Workplace-selector.png|thumb|Alt=|Workplace Selector]]<br />
In Internet Explorer 8, the workplace selector (seen at right) may respond poorly. Double-clicking on it may be necessary, and the drop-down menu may not stay open.<br />
<br />
== Resolution ==<br />
=== Internet Explorer Patch ===<br />
Microsoft has released a patch for this issue in the cumulative update which can be downloaded from the following link: <br />
<br />
http://www.microsoft.com/technet/security/bulletin/ms10-018.mspx#E2C <br />
<br />
(The links in the "Component" column are links to the download page for specific versions of the update.)<br />
<br />
=== Internet Explorer Settings ===<br />
This can also be caused by improper Trusted Sites settings in Internet Explorer. Please follow any documentation for Internet Explorer settings given to you by your implementation or upgrade team. <br />
<br />
See also: [[Suggested IE Settings - V11]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:Workplace-selector.png&diff=13677File:Workplace-selector.png2012-05-29T14:41:40Z<p>Chad.Loseby: </p>
<hr />
<div></div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Webcasts&diff=13502Webcasts2012-04-27T15:59:41Z<p>Chad.Loseby: </p>
<hr />
<div>Galen Healthcare is proud to offer a series of '''Free Webcasts'''. Any handouts or Q&A can be found on the following links.<br />
<br />
[[Allscripts Analytics]] August 11, 2010<br />
<br />
[[Allscripts Enterprise EHR - Building Notes (Basics)]] August 13, 2010 <br />
<br />
[[Interfaces - Imagelink]] August 25, 2010<br />
<br />
[[Allscripts Enterprise EHR - Building Orders (Basics)]] August 27, 2010<br />
<br />
[[Reports - Patient]] September 08, 2010 <br />
<br />
[[Allscripts Enterprise EHR - Advanced Notes]] September 10, 2010<br />
<br />
[[Interfaces - Troubleshooting]] September 22, 2010<br />
<br />
[[Allscripts Enterprise EHR - Orders]] September 24, 2010<br />
<br />
[[Tech - System Maintenance]] October 06, 2010<br />
<br />
[[Reports - Order and Results]] October 20, 2010<br />
<br />
[[Interfaces - Advanced Design]] November 03, 2010<br />
<br />
[[Reports - Analytics]] November 17, 2010<br />
<br />
[[Allscripts Enterprise EHR - OID SSMT Fundamentals]] January 18, 2011<br />
<br />
[[Allscripts Enterprise EHR - Advanced OID SSMT]] February 18, 2011<br />
<br />
[[ePrescribing/Surescripts RxHub]] March 04,2011<br />
<br />
[[Allscripts Enterprise EHR - Order Synchronization]] March 18, 2011<br />
<br />
[[Enterprise EHR Tasking]] April 1, 2011<br />
<br />
[[MU Selection and Configuration of Measures]] October 14,2011<br />
<br />
Basic Note Build - V11.2 October 28, 2011<br />
<br />
[[Allscripts EEHR Servers - Scan]] November 2, 2011<br />
<br />
[[Charge Webcast]] November 11, 2011<br />
<br />
[[Reporting - Minimizing the Requisition]] November 16, 2011<br />
<br />
[[ConnectR - Advanced Design]] November 30, 2011<br />
<br />
[[Health Management Plan]] December 9, 2011<br />
<br />
[[Allscripts EEHR Servers - Message]] December 14, 2011<br />
<br />
Top 5 Workflow Challenges Resolved January 6, 2012<br />
<br />
[[VitalCenter Overview & Demo]] January 12, 2012<br />
<br />
[[Group to Specialty Mapping]] January 20, 2012<br />
<br />
ConnectR - Advanced Troubleshooting January 25, 2012<br />
<br />
[[SSMT- CMT]] February 3, 2012<br />
<br />
[[Allscripts Enterprise EHR - OID Pt 1 - Basics of the OID]] February 17, 2012<br />
<br />
[[Galen Interface Solutions]] February 22, 2012<br />
<br />
[[Allscripts EEHR Servers - Web]] April 18, 2012<br />
<br />
See schedule and register at:<br />
[http://www.galenhealthcare.com/calendar/ Webinar Calendar]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_EEHR_Servers_-_Web&diff=13501Allscripts EEHR Servers - Web2012-04-27T15:59:01Z<p>Chad.Loseby: Created page with "==Webcast Overview== Let Galen's expert EHR Consultants help you with: Understanding the platforms involved in implementing Allscripts Enterprise Web Servers. Studying the web se..."</p>
<hr />
<div>==Webcast Overview==<br />
Let Galen's expert EHR Consultants help you with: Understanding the platforms involved in implementing Allscripts Enterprise Web Servers. Studying the web server as it relates to the other Allscripts Enterprise EHR server roles. Increase knowledge of the key components of the web server role. Tackle Operational Best Practices including the use of Enterprise EHR Configuration tools.<br />
<br />
==Files==<br />
Delivered 4/18/2012: [[Media:AE-EHR Web Server Spring 2012.pdf|Download slideshow]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:AE-EHR_Web_Server_Spring_2012.pdf&diff=13500File:AE-EHR Web Server Spring 2012.pdf2012-04-27T15:58:44Z<p>Chad.Loseby: </p>
<hr />
<div></div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_EEHR_Servers_-_Scan&diff=13499Allscripts EEHR Servers - Scan2012-04-27T15:56:43Z<p>Chad.Loseby: </p>
<hr />
<div>==Webcast Overview==<br />
Let Galen's expert EHR Consultants help you with understanding the platforms involved in implementing Allscripts Enterprise Scan. Learn the Scan Server as it relates to the other Allscripts Enterprise EHR server roles. Increase knowledge of the key components of the Scan server role. Tackle Operational Best Practices including the use of Enterprise EHR Configuration tools. Learn about the Scan Warehouse, User setup and security, integration with Touchworks and stand-alone behavior.<br />
<br />
==Files==<br />
Delivered 11/11/2011: [[Media:Scan webcast 11-11-2011.pdf|Download slideshow]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_EEHR_Servers_-_Scan&diff=13498Allscripts EEHR Servers - Scan2012-04-27T15:55:29Z<p>Chad.Loseby: /* Overview */</p>
<hr />
<div>==Webcast Overview==<br />
Let Galen's expert EHR Consultants help you with understanding the platforms involved in implementing Allscripts Enterprise Scan. Learn the Scan Server as it relates to the other Allscripts Enterprise EHR server roles. Increase knowledge of the key components of the Scan server role. Tackle Operational Best Practices including the use of Enterprise EHR Configuration tools. Learn about the Scan Warehouse, User setup and security, integration with Touchworks and stand-alone behavior.<br />
<br />
==Files==<br />
Delivered 11/11/2011: [[File:Scan webcast 11-11-2011.pdf|Download slideshow]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Allscripts_EEHR_Servers_-_Scan&diff=13497Allscripts EEHR Servers - Scan2012-04-27T15:55:11Z<p>Chad.Loseby: Created page with "==Overview== Let Galen's expert EHR Consultants help you with understanding the platforms involved in implementing Allscripts Enterprise Scan. Learn the Scan Server as it relates..."</p>
<hr />
<div>==Overview==<br />
Let Galen's expert EHR Consultants help you with understanding the platforms involved in implementing Allscripts Enterprise Scan. Learn the Scan Server as it relates to the other Allscripts Enterprise EHR server roles. Increase knowledge of the key components of the Scan server role. Tackle Operational Best Practices including the use of Enterprise EHR Configuration tools. Learn about the Scan Warehouse, User setup and security, integration with Touchworks and stand-alone behavior.<br />
==Files==<br />
Delivered 11/11/2011: [[File:Scan webcast 11-11-2011.pdf|Download slideshow]]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Webcasts&diff=13496Webcasts2012-04-27T15:53:07Z<p>Chad.Loseby: </p>
<hr />
<div>Galen Healthcare is proud to offer a series of '''Free Webcasts'''. Any handouts or Q&A can be found on the following links.<br />
<br />
[[Allscripts Analytics]] August 11, 2010<br />
<br />
[[Allscripts Enterprise EHR - Building Notes (Basics)]] August 13, 2010 <br />
<br />
[[Interfaces - Imagelink]] August 25, 2010<br />
<br />
[[Allscripts Enterprise EHR - Building Orders (Basics)]] August 27, 2010<br />
<br />
[[Reports - Patient]] September 08, 2010 <br />
<br />
[[Allscripts Enterprise EHR - Advanced Notes]] September 10, 2010<br />
<br />
[[Interfaces - Troubleshooting]] September 22, 2010<br />
<br />
[[Allscripts Enterprise EHR - Orders]] September 24, 2010<br />
<br />
[[Tech - System Maintenance]] October 06, 2010<br />
<br />
[[Reports - Order and Results]] October 20, 2010<br />
<br />
[[Interfaces - Advanced Design]] November 03, 2010<br />
<br />
[[Reports - Analytics]] November 17, 2010<br />
<br />
[[Allscripts Enterprise EHR - OID SSMT Fundamentals]] January 18, 2011<br />
<br />
[[Allscripts Enterprise EHR - Advanced OID SSMT]] February 18, 2011<br />
<br />
[[ePrescribing/Surescripts RxHub]] March 04,2011<br />
<br />
[[Allscripts Enterprise EHR - Order Synchronization]] March 18, 2011<br />
<br />
[[Enterprise EHR Tasking]] April 1, 2011<br />
<br />
[[MU Selection and Configuration of Measures]] October 14,2011<br />
<br />
Basic Note Build - V11.2 October 28, 2011<br />
<br />
[[Allscripts EEHR Servers - Scan]] November 2, 2011<br />
<br />
[[Charge Webcast]] November 11, 2011<br />
<br />
[[Reporting - Minimizing the Requisition]] November 16, 2011<br />
<br />
[[ConnectR - Advanced Design]] November 30, 2011<br />
<br />
[[Health Management Plan]] December 9, 2011<br />
<br />
[[Allscripts EEHR Servers - Message]] December 14, 2011<br />
<br />
Top 5 Workflow Challenges Resolved January 6, 2012<br />
<br />
[[VitalCenter Overview & Demo]] January 12, 2012<br />
<br />
[[Group to Specialty Mapping]] January 20, 2012<br />
<br />
ConnectR - Advanced Troubleshooting January 25, 2012<br />
<br />
[[SSMT- CMT]] February 3, 2012<br />
<br />
[[Allscripts Enterprise EHR - OID Pt 1 - Basics of the OID]] February 17, 2012<br />
<br />
[[Galen Interface Solutions]] February 22, 2012<br />
<br />
[[Allscripts EEHR Servers - Web]] February 22, 2012<br />
<br />
See schedule and register at:<br />
[http://www.galenhealthcare.com/calendar/ Webinar Calendar]</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:Scan_webcast_11-11-2011.pdf&diff=13495File:Scan webcast 11-11-2011.pdf2012-04-27T15:51:49Z<p>Chad.Loseby: </p>
<hr />
<div></div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Fat_Client_Remote_Scanning_(HDR-RDS)&diff=13491Fat Client Remote Scanning (HDR-RDS)2012-04-26T14:52:38Z<p>Chad.Loseby: </p>
<hr />
<div>== Summary ==<br />
Fat Client Remote Scanning is a process used when there is a remote site which does not have appropriate bandwidth for normal scanning.<br />
<br />
This process enables the practice to still scan as normal, but schedule the documents to be delivered to the Scan server at a later time.<br />
<br />
This is sometimes known as HDR or RDS, the names of the Windows services responsible for transferring the scans:<br />
* HDR: Host Document Receive (server-side Windows service)<br />
* RDS: Remote Document Send (workstation-side Windows service)<br />
<br />
== Technical Details ==<br />
[[Image:HDR-schedule.PNG|thumb|alt=|HDR Schedule]]<br />
=== Windows Services ===<br />
* HDR is a Windows Service that resides on the server and retrieves incoming scanned files. It then moves the files to the appropriate warehouse.<br />
* RDS is a Windows Service that resides on the client workstation. It receives the files from the scanner and sends them at a scheduled time to the HDR Service on the server.<br />
<br />
=== Host Document Receive ===<br />
Host Document Receive moves files from an HDR image queue on the Scan server into the Image Warehouse. The image queue location and schedule are defined in the settings for the HDR service, which can be accessed by launching HDR with the configuration flag: <pre>C:\HDR_Location\HDR.exe -config</pre><br />
<br />
=== Remote Document Send ===<br />
Remote Document Send moves files from an image queue at the remote site to the HDR image queue on the Scan server. RDS is schedulable and configurable in exactly the same way as Host Document Receive. <br />
<br />
=== Scan Client Configuration ===<br />
Every scan station at the remote site must be configured to point to the RDS queue on the primary Scan workstation at the remote site. These settings are located in the Workstation section of User Preferences in the ADM/Scan application.</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=File:HDR-schedule.PNG&diff=13490File:HDR-schedule.PNG2012-04-26T14:39:25Z<p>Chad.Loseby: </p>
<hr />
<div></div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Fat_Client_Remote_Scanning_(HDR-RDS)&diff=13489Fat Client Remote Scanning (HDR-RDS)2012-04-26T14:33:33Z<p>Chad.Loseby: Created page with "== Summary == Fat-Client remote scanning is a process used when a client has a remote site and does not have appropriate bandwidth for normal scanning. This process enables the ..."</p>
<hr />
<div>== Summary ==<br />
Fat-Client remote scanning is a process used when a client has a remote site and does not have appropriate bandwidth for normal scanning.<br />
<br />
This process enables the practice to still scan as normal, but schedule the documents to be delivered to the server at a later time.<br />
<br />
This is sometimes known as HDR or RDS, the names of the Windows services responsible for transferring the scans.<br />
* HDR: Host Document Receive (server-side Windows service)<br />
* RDS: Remote Document Send (workstation-side Windows service)</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=V11_Web_Controls&diff=13332V11 Web Controls2012-04-15T18:00:42Z<p>Chad.Loseby: </p>
<hr />
<div>==Allscripts Enterprise EHR v11 Web Controls==<br />
===Basics of Web Control Installation===<br />
<br />
'''Ensure previous versions of the TW Web Controls have been removed (via Control Panel BEFORE installing new ones)!'''<br />
<br />
*'''Proper installation order:'''<br />
<br />
'''V11.1.X'''<br />
#Confirm Windows Installer 3.1 is installed (necessary for .Net install) <br />
#Microsoft .Net 2.0 SP1<br />
#Trust.bat <br />
#Visual C++ 2005 Redistributable SP1<br />
#TouchWorksWebControls.msi<br />
#IDXWebFrameworkControls.msi<br />
<br />
'''V11.2.X'''<br />
#Confirm Windows installer 3.1 is installed (necessary for .net install) <br />
#Microsoft .Net 2.0 SP2 and Microsoft .Net 3.5 SP1<br />
#Trust.bat <br />
#Visual C++ 2005 SP1 and C++ 2008<br />
#TouchWorksWebControls.msi<br />
#IDXWebFrameworkControls.msi<br />
<br />
===Troubleshooting:===<br />
Verify that each of the above is installed. If a prerequisite is not installed, uninstall all other software found after that on the list. Then start the process again from that item.<br />
<br />
===Troubleshooting Windows Vista .Net Errors:===<br />
*Vista can present some unique issues in granting "Full Trust" to .Net 2.0 for trusted sites. Here are some steps that have helped clients-<br />
#Login as an Admin<br />
#Verify correct IE settings- [http://wiki.galenhealthcare.com/Suggested_IE_Settings_-_V11 Help]<br />
#Add the TW website to Trusted Sites<br />
#Turn off User Account Control in Control Panels > Users > Turn User Account Control on/off<br />
#Reboot and run "Trust.Bat"<br />
<br />
===Advanced Troubleshooting===<br />
IT personnel, please see [[Troubleshooting Allscripts Web Controls]]<br />
<br />
===Pre-installation of Prerequisite Software===<br />
In an upgrade project Windows Installer 3.1, .Net, Trust.bat, and Visual C++ Redistributable(s) can all be run on live end users machines ahead of your go-live.<br />
<br />
===Push Technology Recommendations===<br />
It is recommended that any push of the Touchworks Web Controls include a step to uninstall the previous version of these controls.</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=Troubleshooting_Allscripts_Web_Controls&diff=11594Troubleshooting Allscripts Web Controls2011-10-01T16:09:14Z<p>Chad.Loseby: Updated to reflect need for both VC++ 2005 and 2008 redistributables</p>
<hr />
<div>__TOC__<br />
<br />
==Description==<br />
This article is for assisting IT personnel with troubleshooting controls issues.<br />
<br />
==IMPORTANT NOTE==<br />
'''All controls need to be installed using ADMINISTRATIVE RIGHTS! Most organizations do not have Admin rights assigned <br><br />
to their end users. Be sure to keep this in mind when attempting to install/modify controls!'''<br />
<br />
==Controls Installation Problems==<br />
<br />
* Upon running the TWWebcontrols.msi you receive the following error. <br><br />
[[File:Controlerror.jpg]]<br />
**Ensure that Visual C++ Redistributable '''2005''' is installed<br />
**Ensure that Visual C++ Redistributable '''2008''' is installed<br />
**From a command line run- '''<nowiki>regsvr32 c:\windows\system32\licmgr10.dll</nowiki>'''<br />
<br />
==Controls Uninstall Problems==<br />
There is a known issue with some newer v10 versions (10.2.5 - 10.2.7) where some of the web controls <br><br />
may actually be newer than those delivered with v11. There are occasions where the uninstaller leaves some <br><br />
controls behind; because they are newer the v11 Webcontrols won't overwrite them. This can cause numerous <br><br />
issues within the application.<br />
<br />
<br>'''If you are on a newer version of v10'''<br />
*Make a manual removal script part of your push package that will remove all TW controls that may be left behind.<br />
*Ask your AHS or Galen tech resource for more information and sample script.<br />
<br />
==Controls Issues within the Application==<br />
This section will show you some errors that correspond to improperly installed or damaged controls.<br />
<br />
===Spell Check Control Issues===<br />
<br />
[[File:Controlerror2.jpg]]<br />
<br />
Check C:\WINDOWS\Downloaded Program Files for WSpell Spelling Checker Control<br />
*As of the writing of the article the correct version is 5,13,5,0<br />
<BR><br />
If the control is there run the following in a command line (must be an administrator). <BR><br />
'''<nowiki>regsvr32 c:\windows\system32\licmgr10.dll</nowiki>'''</div>Chad.Losebyhttps://wiki.galenhealthcare.com/index.php?title=User:Chad.Loseby&diff=11002User:Chad.Loseby2011-04-11T17:29:46Z<p>Chad.Loseby: Created user page</p>
<hr />
<div>[http://www.galenhealthcare.com Galen Healthcare Solutions]<br /><br />
Chad.Loseby@galenhealthcare.com<br /><br />
Upgrade Technician<br /><br />
208 Flynn Ave<br /><br />
Studio 2h<br /><br />
Burlington, Vermont 05401<br /></div>Chad.Loseby