Difference between revisions of "Troubleshooting Allscripts WebControls Issues"
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John.Buckley (talk | contribs) (New page: # Reboot workstation # Uninstall the Touchworks WebControls through Start > Control Panel > Add/Remove Programs (note there are cases where this step may not be possible) # Open a command ...) |
Elise.Brault (talk | contribs) |
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# Reboot workstation | # Reboot workstation | ||
| − | # Uninstall the Touchworks WebControls through Start > Control Panel > Add/Remove Programs (note there are cases where this step may not be possible) | + | # Uninstall the Touchworks WebControls through Start > Control Panel > Add/Remove Programs (note there are cases where this step may not be possible). |
# Open a command prompt (Start > Run > cmd) and execute "cd C:\WINDOWS\Downloaded Program Files" or "cd C:\WINNT\Downloaded Program Files" - the later is for older operating systems. | # Open a command prompt (Start > Run > cmd) and execute "cd C:\WINDOWS\Downloaded Program Files" or "cd C:\WINNT\Downloaded Program Files" - the later is for older operating systems. | ||
# Execute the command "del *" - This command will delete all files in the folder, so if prompted respond with a Y. | # Execute the command "del *" - This command will delete all files in the folder, so if prompted respond with a Y. | ||
| − | # If there are any directories in this folder (you can check by typing "dir") then you will need to remove them one at a time by running "rmdir -s [/DIRECTORY_NAME]" | + | # If there are any directories in this folder (you can check by typing "dir") then you will need to remove them one at a time by running "rmdir -s [/DIRECTORY_NAME]". |
# Open Internet Explorer to any page other than Allscripts EHR - google.com for example. | # Open Internet Explorer to any page other than Allscripts EHR - google.com for example. | ||
# Clear all Internet Explorer cache (history, cookies, files). | # Clear all Internet Explorer cache (history, cookies, files). | ||
| − | # Reboot the workstation | + | # Reboot the workstation. |
| − | # Run the installation for Touchworks WebControls provided by Allscripts or | + | # Run the installation for Touchworks WebControls provided by Allscripts or your system administrator. |
# Verify the installation by visiting Start > Control Panel > Add/Remove Programs - browse to the bottom of the list to locate Touchworks WebControls in the list of installed programs. | # Verify the installation by visiting Start > Control Panel > Add/Remove Programs - browse to the bottom of the list to locate Touchworks WebControls in the list of installed programs. | ||
| − | # Reboot the workstation | + | # Reboot the workstation. |
# Launch Internet Explorer and browse to the Touchworks application. | # Launch Internet Explorer and browse to the Touchworks application. | ||
| − | # Login and verify that you can successfully search for and load a patient's | + | # Login and verify that you can successfully search for and load a patient's information. |
Latest revision as of 19:08, 4 September 2012
- Reboot workstation
- Uninstall the Touchworks WebControls through Start > Control Panel > Add/Remove Programs (note there are cases where this step may not be possible).
- Open a command prompt (Start > Run > cmd) and execute "cd C:\WINDOWS\Downloaded Program Files" or "cd C:\WINNT\Downloaded Program Files" - the later is for older operating systems.
- Execute the command "del *" - This command will delete all files in the folder, so if prompted respond with a Y.
- If there are any directories in this folder (you can check by typing "dir") then you will need to remove them one at a time by running "rmdir -s [/DIRECTORY_NAME]".
- Open Internet Explorer to any page other than Allscripts EHR - google.com for example.
- Clear all Internet Explorer cache (history, cookies, files).
- Reboot the workstation.
- Run the installation for Touchworks WebControls provided by Allscripts or your system administrator.
- Verify the installation by visiting Start > Control Panel > Add/Remove Programs - browse to the bottom of the list to locate Touchworks WebControls in the list of installed programs.
- Reboot the workstation.
- Launch Internet Explorer and browse to the Touchworks application.
- Login and verify that you can successfully search for and load a patient's information.