Difference between revisions of "Missing Tasks"
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(Created page with '*If task was sent to directly to a user who did not get it, make sure the task type is not delegated and if so, train how to "undelegate" tasks before sending them. *If task is m…') |
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− | *If task was sent | + | *If task was sent directly to a user who did not get it, make sure the task type is not delegated and if so, train how to "undelegate" tasks before sending them. |
− | *If task is missing from a team bucket, verify that the specific task type has been included in the view | + | *If task is missing from a team bucket, verify that the specific task type has been included in the view. |
*Verify that the task was sent to the correct person or team. | *Verify that the task was sent to the correct person or team. | ||
*If the task is not available as an option to choose from, verify that it has not been inactivated in the '''Task Name''' Dictionary and/or try tasking from a different module. | *If the task is not available as an option to choose from, verify that it has not been inactivated in the '''Task Name''' Dictionary and/or try tasking from a different module. | ||
− | *If a new task type has been added to the '''Task Name''' Dictionary, but it is not available | + | *If a new task type has been added to the '''Task Name''' Dictionary, but it is not available to users, wait 24 hours and it will probably show up (confirmed in V11.1.6). |
Revision as of 19:11, 21 November 2012
- If task was sent directly to a user who did not get it, make sure the task type is not delegated and if so, train how to "undelegate" tasks before sending them.
- If task is missing from a team bucket, verify that the specific task type has been included in the view.
- Verify that the task was sent to the correct person or team.
- If the task is not available as an option to choose from, verify that it has not been inactivated in the Task Name Dictionary and/or try tasking from a different module.
- If a new task type has been added to the Task Name Dictionary, but it is not available to users, wait 24 hours and it will probably show up (confirmed in V11.1.6).