Difference between revisions of "Application Troubleshooting"

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==CARBON COPY cc==
 
==CARBON COPY cc==
−
*[[carbon copy option is grayed out]]
+
*[[Carbon copy option is grayed out]]
 
*[[Q: Is it possible to add additional providers to cc in the cc box beyond the options (e.g. current provider, referring provider 1, 2, 3, patient etc...) that are currently available?]]
 
*[[Q: Is it possible to add additional providers to cc in the cc box beyond the options (e.g. current provider, referring provider 1, 2, 3, patient etc...) that are currently available?]]
  
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*[[Flowsheet_Q_and_A|Q: Why should I link problems to a flowsheet?]]
 
*[[Flowsheet_Q_and_A|Q: Why should I link problems to a flowsheet?]]
 
*[[Q: Can individual analytes be added to a flowsheet instead of entire panels?]]
 
*[[Q: Can individual analytes be added to a flowsheet instead of entire panels?]]
 +
*[[In 15.1, Fluzone Quadrivalent 0.5 prefilled syringe doesnt show up under Influenza on the Immunization Flowsheet]]
 +
*[[The flowsheet is missing rows]]
  
 
==MISCELLANEOUS==
 
==MISCELLANEOUS==
 
*[[Map_Group_to_Specialty | Group to specialty mapping]]
 
*[[Map_Group_to_Specialty | Group to specialty mapping]]
 
*[[Q._How_do_I_add_prefix/suffix_to_Order_%26_Result_code_columns_in_my_SSMT_Excel_spreadsheet%3F | Concatenate Order/Results]]
 
*[[Q._How_do_I_add_prefix/suffix_to_Order_%26_Result_code_columns_in_my_SSMT_Excel_spreadsheet%3F | Concatenate Order/Results]]
 +
*[[Excel_Trim_Function| Utilizing the Excel Trim Function]]
 
*[[QChart_and_QAppt_Not_Available_in_Call_Processing | Are qChart and qAppt available in Call Processing]]
 
*[[QChart_and_QAppt_Not_Available_in_Call_Processing | Are qChart and qAppt available in Call Processing]]
 
*[[System_Broadcast_Utility | System Broadcast Utility]]
 
*[[System_Broadcast_Utility | System Broadcast Utility]]
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*[[Q: Why doesn't "prompt user to route for further signature" work?]]
 
*[[Q: Why doesn't "prompt user to route for further signature" work?]]
 
*[[Q: Why are document types missing from the document type dictionary even though end users can see the note templates attached to those document types?]]
 
*[[Q: Why are document types missing from the document type dictionary even though end users can see the note templates attached to those document types?]]
−
 
+
*[[Note is complete and visible from within the NAW, but most of the data does not show up on the output]]
  
 
''Miscellaneous''
 
''Miscellaneous''
 
*[[Q: Are there preferences associated with changing Merge Fields for Documents or Text Templates?]]
 
*[[Q: Are there preferences associated with changing Merge Fields for Documents or Text Templates?]]
 
*[[Note_icon_in_shedule_does_not_show_check_mark,_even_though_note_has_been_signed_and_finalized. | Note signed and final but icon not checked on schedule]]
 
*[[Note_icon_in_shedule_does_not_show_check_mark,_even_though_note_has_been_signed_and_finalized. | Note signed and final but icon not checked on schedule]]
 +
*[[There are patients on the Unsigned Note Report, however there aren't any unsigned notes in the chart viewer]]
  
 
''NAW''
 
''NAW''
  
 
*[[Q: Can buttons be added to the NAW?]]
 
*[[Q: Can buttons be added to the NAW?]]
 +
*[[The split screen view cuts off too much data, how can it be changed]]
  
  
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*[[Q: Can symptom forms be copied in note admin?]]
 
*[[Q: Can symptom forms be copied in note admin?]]
 
*[[Q: In 15.1, why are the noteforms cut off on the side?]]
 
*[[Q: In 15.1, why are the noteforms cut off on the side?]]
 +
*[[The Lower Extremity options on the joint selector noteform erases portions of the Plan from the note output]]
 +
*[[In 15.1 copying Recommended Orders noteforms with required fields be seems to be problematic]]
 +
*[[Q: If a form is inactive and not removed from a template is there any impact?]]
 +
*[[Previous history and exam buttons not working in 15.1 CU2]]
 
*[[TIPS]]
 
*[[TIPS]]
  
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*[[Text templates not available in certain note sections]]
 
*[[Text templates not available in certain note sections]]
 
*[[Q: Is it possible to remove text template text from the accumulator? ]]
 
*[[Q: Is it possible to remove text template text from the accumulator? ]]
 +
*[[Text template boxes not resizing appropriately in 15.1]]
 +
*[[Free text boxes are deleting information from the text template]]
  
 
''Tips''
 
''Tips''
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*[[Print_Future_Orders | Is there a way to print future orders?]]
 
*[[Print_Future_Orders | Is there a way to print future orders?]]
 
*[[Unable_to_Admin_a_Med_(option_is_grayed_out)_from_a_Scheduled_Order | Unable to Admin Med from scheduled order]]
 
*[[Unable_to_Admin_a_Med_(option_is_grayed_out)_from_a_Scheduled_Order | Unable to Admin Med from scheduled order]]
 +
*[[Visual Verification option missing user names (15.1)]]
 +
*[[Temporarily deferred immunization orders generating admin tasks next day]]
 +
*[[15.1 CU 2 - Order requisitions inconsistent for recurring orders]]
  
 
==PASSWORDS/PRESCRIBING==
 
==PASSWORDS/PRESCRIBING==
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*Where is [[DUR Dose Checking]]
 
*Where is [[DUR Dose Checking]]
 
*[[Q:_Why_is_my_peds_height_converting_to_feet_and_inches_when_I_entered_in_in_inches%3F | Why is height entered in inches converting to feet and inches?]]
 
*[[Q:_Why_is_my_peds_height_converting_to_feet_and_inches_when_I_entered_in_in_inches%3F | Why is height entered in inches converting to feet and inches?]]
 +
 +
==PRENATAL==
 +
*[[Entering a comment in error removes all comments]]
 +
*[[User has duplicate accounts]]
 +
*[[Unable to start new prenatal record]]
 +
*[[Prenatal record has been entered in error (EIE), but how does the PDF remains in chart viewer]]
  
 
==PRINTING==
 
==PRINTING==
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*[[Unable to change document type for a given output when attempting to print]]
 
*[[Unable to change document type for a given output when attempting to print]]
 
*[[Q:_Print_Picklists|Printing Picklists]]
 
*[[Q:_Print_Picklists|Printing Picklists]]
 +
*[[Order requisition printing with incorrect site header]]
  
 
==RX==
 
==RX==
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*[[Reconcile_Meds_Issue | Unreconciled meds notification]]
 
*[[Reconcile_Meds_Issue | Unreconciled meds notification]]
 
*[[Verify_RX_Actions | How to verify RX actions]]
 
*[[Verify_RX_Actions | How to verify RX actions]]
 +
*[[Medication not available to order in the ACI]]
 +
*[[15.1 CU2 - Medical Assistants name is in the Ordered By and Managed By field on a script for a controlled substance]]
  
 
==REBOOTING==
 
==REBOOTING==
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*[[Scanned document is visible in the chart viewer but errors when attempting to print]]
 
*[[Scanned document is visible in the chart viewer but errors when attempting to print]]
 
*[[Disconnect_Scan_Sessions | Disconnect Scan Sessions]]
 
*[[Disconnect_Scan_Sessions | Disconnect Scan Sessions]]
 +
*[[User account exists in TW, but not in TC]]
 +
*[[User unable to see documents after opening bach to sort]]
  
 
==SECURITY==
 
==SECURITY==
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==WORKLISTS==
 
==WORKLISTS==
 
*[[Default_to_Current_Patient_Only | How to default to Current Patient Only]]
 
*[[Default_to_Current_Patient_Only | How to default to Current Patient Only]]
 +
*[[Worklist item received for patient that isn't mine]]
 +
*[[Worklist isnt showing patients for my site]]
  
 
==WORKPLACES==
 
==WORKPLACES==
 
*[[Difficulty_Switching_Workplaces | Difficulty switching workplaces]]
 
*[[Difficulty_Switching_Workplaces | Difficulty switching workplaces]]
 
*[[No_Worktypes_Defined | No worktypes defined - V11.0]]
 
*[[No_Worktypes_Defined | No worktypes defined - V11.0]]

Latest revision as of 17:52, 5 December 2017

ACI

ALERTS (V11.2)

CARBON COPY cc

CAREGUIDES

CHARGE

CHART VIEWER

CLINICAL DESKTOP

DAILY SCHEDULE

DRAGON

FAVORITES

INTERNET EXPLORER

FLOWSHEETS

MISCELLANEOUS

NOTES, FORMS AND DOCUMENTS

Document Types

Miscellaneous

NAW


Noteforms and Symptom Forms

Note Templates

Symptoms

Text Macros (15.1)

Text Templates

Tips

  • Users are able to type directly on a free text box in Note Admin and have that text display to end user and render in accumulator. This could be beneficial when building procedure forms.
  • When adding delivered HPI forms as subforms, all applicable headers on the delivered HPI form must be changed from "inserts" to "none" in order for the data from those sections to render on the main form.
  • Double clicking on the words associated with noteform controls will open up a free text box to document in so end users never have to feel "stuck" without a place to free text.
  • Changing the font size used on a Noteform in Note Admin from 8.25 to 9 is very helpful to providers who are vision challenged, however going any larger than a 9 point font will remove the underscores associated with the free text portion of a control.

ORDERS

PASSWORDS/PRESCRIBING

PATIENT BANNER

PERSONALIZATION

PHYSICIAN HOMEBASE

PREFERENCES

PRENATAL

PRINTING

RX

REBOOTING

RESULTS

SCAN

SECURITY

TASKS

USERS

WARNINGS

WORKLISTS

WORKPLACES

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