Example IT Guidelines

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Integration

Organization will be open to integrating with various vendors and medical devices to ensure that Allscripts Touchworks users have all necessary supporting data delivered to Allscripts Touchworks. These integration channels should be completed in a manner to ensure data integrity.

User Support

Organization shall provide adequate levels of support to their users. This will ensure that users get a response to issues in a timely manner. As user support will need to focus on a broad spectrum of individuals, a clear reference guide will assist with directing the user or support triage to the most effective assistance. A support reference guide will indicate who the user will contact in the case of specific questions or issues.

Environment Support

The support of the environment should be adequate to ensure a highly available system. All means necessary should be taken to proactively monitor and maintain the system. Any preventable downtime should be reviewed on a daily basis. A thorough communication plan should be established to avoid panic and confusion among the users. Should a system change or downage occur or become necessary to scheduled, the users need to be notified in a clear manner as far in advance as possible and then just prior to the event. Failure will do so will result in frustration to the users and the supporting resources.

Security

Organization should take all means necessary to ensure a secure system.

Ease of Use

Organization should design the system to be easy to use and provide their users with the tools necessary to meet their daily needs.

IT Policy and Oversight

Organization will establish bodies responsible for placing consistent management practices to address issues such as enterprise architecture, security, data access, business continuity, outsourcing, quality standards and funding.

IT Excellence

The users at the Organization require an Allscripts Touchworks system that meets the highest standards of excellence. Organization should evaluate the quality of IT with the same rigor as any other project.